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National Grid

1.9

About this business

National Grid provides electric service to more than 1 million customers and natural gas service to over 540,000 customers in upstate New York. It also participates in social events and donates computers, office equipment and other capital goods to community organizations. Additionally, the company provides energy-related resource materials to support teachers and students in schools throughout its service territory. National Grid works with federal and state agencies, environmental organizations and local communities to max... read more

Location details

300 Erie Blvd W, Syracuse, NY, 13202, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
SatClosed
SunClosed
1.9214 reviews
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Rick MacLean's profile image
Rick MacLean 
4 years ago

give me back the $109 you stole from my account...You CLAIM it was to recoup a credit that I was not entitled to, BUT HEAP says you are WRONG... 

Heather Marie Snyder's profile image
Heather Marie Snyder 
recommend  Recommended
4 years ago

heat and electricity!!!! 

Michael Schneider's profile image
Michael Schneider 
6 years ago

tried calling cust service. is now 2039hrs...the message states you are open till 2100 yet it stated they are CLOSED you really suck balls 

Christopher Miister's profile image
Christopher Miister 
6 years ago

It's a greedy Monopoly that overcharges hard-working Americans with poor customer service no thought, care or consideration. National Grid is by far the worst company I've ever had to deal with 

Amanda Frank's profile image
Amanda Frank 
6 years ago

on an almost weekly basis I have to report that my power is out due to national grids faulty equipment. all they do is come and reset the transformer or whatever they do and my power works for a week then it's off again. this is getting old and needs to be fixed. 

Gino Shaw's profile image
Gino Shaw 
6 years ago

July 3rd they had to shut our Gas off to put a new outside line in. July 4th we noticed we didn't have gas. While the automated system didn't have an option, we were able to get through to a very nice customer service rep who had a service man out to us within 30 minutes on the July 4th holiday. Tom was our service guy and was absolutely perfect. Knowledgeable, professional and very helpful. Thanks again! 

Justin Croad's profile image
Justin Croad 
6 years ago
Eric Walker's profile image
Eric Walker 
7 years ago
Michael Kapuscinski's profile image
Michael Kapuscinski 
7 years ago

Frequently asked questions about National Grid

How is National Grid rated?

National Grid has a 1.9 star rating with 214 reviews. 

When is National Grid open?

National Grid is closed now. It will open tomorrow at 7:00 a.m. 

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