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National Grid

1.9

About this business

National Grid provides electric service to more than 1 million customers and natural gas service to over 540,000 customers in upstate New York. It also participates in social events and donates computers, office equipment and other capital goods to community organizations. Additionally, the company provides energy-related resource materials to support teachers and students in schools throughout its service territory. National Grid works with federal and state agencies, environmental organizations and local communities to max... read more

Location details

300 Erie Blvd W, Syracuse, NY, 13202, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
SatClosed
SunClosed
1.9214 reviews
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Michelle Taylor's profile image
Michelle Taylor 
9 years ago

They suck!!!!!!!! I have paid them $850 over the past 7 months and they shut me off today. They suck the money right out of you. And there is no where else to go. Yeah sure you can change your supplier but its still thru national grid they rip people off. I demanded to speak to a supervisor said supervisor will call me back in an hour its now been 5 hours and i have called them back twice already! 

Mary Markert's profile image
Mary Markert 
9 years ago

National Grid dropped a new telephone pole in our front yard on Tuesday. They said they would be back on Wednesday to install. It is still laying in our yard. This is very frustrating as we are worried about our grass and the big dent that it is putting in a hill that is it laying on. Really?!?! 

Dave Seabrook's profile image
Dave Seabrook 
9 years ago
D Jay Ramirez's profile image
D Jay Ramirez 
9 years ago
Gabrielle Kalil's profile image
Gabrielle Kalil 
9 years ago

Absolutely disgusting customer service. I just moved into my apartment and due to miscommunication and no one's name being on the bill an entire 4 days I lived there, the power was turned off. A notice was sent to the wrong address, and when I called to fix the situation, customer service responded with "not our fault." When I asked what I was supposed to do after being told I would have to go without power for an additional week, a representative responded with "not my problem." So today I must wait between 8:00 am and 4:00... read more

Sean McCabe's profile image
Sean McCabe 
9 years ago
Fred Snyder's profile image
Fred Snyder 
10 years ago

Greedy asss people. They charge ya two dolars to pay by credit card. 

Roger Zapata's profile image
Roger Zapata 
10 years ago
Chris Gordon's profile image
Chris Gordon 
10 years ago

Ive complaind to them about my elc being so high when im not even home. They dont give a shit. They suck. Everyone needs to go soler and put them the hell out. I hate them so much. They love to turn power out when its cold and u have kids. Ive had the scumbags smile when there doing it. 

Frequently asked questions about National Grid

How is National Grid rated?

National Grid has a 1.9 star rating with 214 reviews. 

When is National Grid open?

National Grid is open now. It will close at 7:00 p.m.  

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