Mountainside

Johnny W 

on BBB

3 years ago

Their employees literally opened an envelope that I received in the mail, it had my name on it, and they even admitted to me that they opened it (and it happened to have a check wrote out to me in it). Pretty sure thats considered a felony. They didnt tamper with it (besides writing on the envelope) as far as I know, but its one small example of an infinite amount on why Greystar, particularly Platform in ********** ** is a massive fraud. 

DM H 

on BBB

3 years ago

GreyStar is the greediest and most unreliable management company in the business. We have now had the unfortunate experience of having them buy out our previous complex, we hated it even more than the original owners, because of which we moved to an entirely new timezone to a non-Greystar complex, only to have this complex purchased and down-graded by Greystar as well. Both times we saw a decrease in both general security and competency of any new management they put in place. Just in the time since it's been acquired - our ... read more

Sekwun G 

on BBB

3 years ago

Complaint about our apartment complex. We've had issues with our complex and nothing has really been done. We've taken it into our own hands our own money to fix our apartment. From the start We've complained about our shower head not being fix, what looks like mold our shower and our window area. We've cleaned multiple times it still comes back. The hot tub hasn't been fix in forever! They just remodeled they front office and nothing else. They'rewanting money for ever little thing, being greedy just for ever little thing..... read more

Fiona W 

on BBB

3 years ago

Easily the most unprofessional property management company Ive dealt with. Took over my luxury gated community in December, and immediately left tenants without a reliable, consistent on-site manager, just a bunch of useless temps. No way to communicate with management or get needs met. Also has consciously reduced the security of the complex, by keeping entrance gate open, without addressing this with tenants. And now, 6 months later, we finally have an on-site manager, but all he manages to do is ignore the needs and wants... read more

Bailey G 

on BBB

3 years ago

This review is long overdue and I wish you could leave 0 stars. This place is absolutely disgusting, between the elevators always having pee, throw up, blood and even p*** in it. On top of the elevators always being dirty, one is always broken. If you even think about taking the stairs because the elevators don't work, then you have to worry about the homeless people who live in the stairs. Cars are constantly getting broken into as well as storage units and the security is constantly on their phone when they stop by for 5 m... read more

Victoria G 

on BBB

3 years ago

PLEASE READ. We have read all the reviews, and were cautious, yet it happened to us tooA week before our move-in date. Moving from out of state. ***************** in place. Electricity account set up. Travel arrangements set. Moving truck in route. We receive a call after 4pm, on Thursday (we move in in a week, next Friday), notifying us that the unit wont be available for another 3 weeks after our original move-in date due to dry wall construction and water damage. As a solution, we were offered a SMALLER unit, which ******... read more

David M. 

on BBB

3 years ago

If I could leave 0 stars I would. This apartment complex has the worst management staff I have ever dealt with (I've seen 3 different management changes in the 2 years I've lived here). The front security gates have been inoperable for well over a year, which has resulted in multiple shootings, with one pregnant women being killed. When the new management company took over they tried to make everyone that had to renew their lease go through the entire application process again including background check and hard credit inqui... read more

Arion J 

on BBB

3 years ago

Greystar is absolutelty the worst management company ever! I have been trying for months to have them validate money that is alledgeding owed and haven't received anything from them. Not to mentioned *********************** has the worst customer service, ever he can only be reached via email and never by phone. They don't care about the tenants only money. Everything about Greystar is horrible. 

Allison N. 

on BBB

3 years ago

The worst place to possibly live! Management is a nightmare! Cheap and poorly built. Dont let the exterior fool you. No security. Gates are always open or broke. Everything in your unit will be broke if not already. Leaking showers and patio doors lead to mold, bug infestation, dirt pumping into your face(because of new construction)Cigarette butts in your new house when its a non smoking community), No privacy, Walls are made of paper, Dogs barking and fighting all hours of the night.just a bunch of clowns running this plac... read more