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Mountainside
- Apartments
- Phoenix, AZ
About this business
Luxury living reaches new heights in Phoenix. Mountainside offers one, two and three bedroom floor plans that will fit your lifestyle perfectly. Each floor plan layout also has the option for an upgraded floor plan with an open-concept to give you a modern feel. Each of our floor plans offer modern features that were picked with the renter in mind. We are pleased to offer you a full service apartment experience at our community so be sure to check out our resort style amenity spaces waiting for you when you make Mountainside... read more
Location details
3625 E Ray Rd, Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
WORST LANDLORD EVER!! This company comes in and raises the rent to an astronomical level and reduced the amenities. They do NOTHING about dog p*** and urine all over the property especially in front of Building 6. I can no longer use my balcony due to the rancid smell of dog f**** and urine right in front of the patio. I have the perpetrators on video, however, Greystar would like me to confront the neighbor and put myself into a very dangerous situation. No security or pest control!! There are homeless camps popping up beca... read more
Very poorly managed! Last night they wrongfully towed my vehicle from a visitors parking spot. I was there for no more then 3 hours when my vehicle was towed from there parking lot. This is not the first time it has happened in the complex as the neighbors say the manager ***** will have any car towed weather it has a parking pass or not. This is very wrong I will not be recommending any family or friends to this complex. DO NOT RENT OR VISIT THIS LOCATION ON LANCASTER DRIVE MANAGER *****!!!!!!
Business response:
Thank you for contacting us through the BBB. I am very sorry for this unfortunate incident. On the date this happened there was an asphalt project at the community and the parking lot was being seal coated and striped. All customers had been notified of the project on multiple occasions. The first notification was a month in advance to give all residents plenty of time to prepare and plan for their parking needs. Residents were also aware that we had arrangements for them and their visitors to use the parking lot of the chur... read more
Following my move out at Desert Creek Apartments which I cleaned very well I was charged for a full apartment clean. Mind you I work in a clean room making prescription pharmaceuticals so when I say it was cleaned, it WAS! When I voiced this to Greystar they replied 60 days after my move out with addition carpet cleaning charges. I issued them a letter stating that I had video of the apartment showing it was completely clean and they cannot ADD charges to my account 60 days later. To which they replied with an email stating ... read more
*********************** is very unprofessional. After applying for an apartment and paying their Admin fee o went to the property to view a unit. After viewing I asked for the Lease Agreement to be issued. Nothing. And I mean ZERO contact from them. I had applied for a few other apts and had been approved for all of them. I went ahead and selected one. Still had heard NOTHING from *****. I contacted their office for a refund. After acting as if he didnt recall me coming to the property and going back and forth I reminded him... read more
ACCOUNT #******** PLEASE READ!!!!!!!!! Like many others, my experience with Greystar apartment property H32343***353434333935H has been horrible. I rented 2 apartments at Laurel ****** Apartments unit #*** and #***. When I moved out of unit #*** I did not get charged move out charges. I had an agreement with the property manager at Laurel ****** for a 6 month lease and a prorated amount for the first week of May 10,2022. I paid my lease in full and the prorated amount, and shortly after I received a Summary of move out charg... read more
Greystar has awful company practices. They do not care about their tenants, they only care about money. I lived in their apartments for 2 years. My rent went from $1250 to $1750. During this time every single neighbor I had around me moved out, some of which had lived their 6+ years. And then by some miracle, they lowered it back to $1550. They were simply price-gouging because they could because of the market. That's not the worst part though. I had a walkthrough with maintenance and knew I would be charged for drip pans an... read more
After 12 days of reaching out to the leasing office. I finally got some what of a resolved issue. After being sent a legal form & took a credit hit I was given answers. I was incorrectly charged for my rent, paid what was stated on the ****, and took 12 days for assistant mgmt to resolve my rent price. I brought statement proof + receipts of the last 10 months payments and was told I was never charged for rental garages. It took mgmt two full weekends to reach out to me after sending multiple emails directly to get this prob... read more
**** BEWARE! Shortly after they purchased our apartment complex, the quality of amenities and services decreased tremendously! Management was absolutely incompetent, would jot return calls, would not take care of problems. Gym was dirty, machines weren't working and people were smoking in it illegal substances. After alerting management, nothing was done. Pools were dirty and green for about 2 years. I could go on and on.. BUT the worst part was that they try to scam you and build up you last statement with additional charge... read more
8:52 PM Vacuuming my house with a vacuum that is cordless and expensive to be considerate to keep the noise low. Whoever feels the need to bang a stick on my floor from below has serious anger management issues and is causing me constant stress that I am not allowed to clean my house and should Wisper in the penthouse. I also witnessed a robbery last night across the street at the 7-11 and walking down the hallway with a witness mentioned how dangerous it is here with all the violent homeless people yelling outside all day a... read more
Frequently asked questions about Mountainside
How is Mountainside rated?
Mountainside has a 2.3 star rating with 559 reviews.
When is Mountainside open?
Mountainside is closed now. It will open at 9:00 a.m.
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