Mountain View Chevrolet

Not Trustworthy. Unethical Practices.

Set up appointment to look at a certain car with Matt. Got there on time and stood in the office 15 min before all the people walking right by realized I was there and was told he was busy I would have to deal with someone else. So I tell them which used car I was scheduled to look at and someone was using it for the night after I had drove an hour to the dealership. Then they run a Carfax on my supposedly 100% clean Carfax car (I had bought from them 3 1/2 years ago) and they come out and say the value is low on it because a wreck came back on it from a year before I bought it??? So they say they will pull up the original car fax that they have with EVERYONE of thier cars. And they mysteriously couldn’t find one for mine. Waste of time just another stealership!

A BIG Shout out to Race and Mountain View Chevy!!! I received my Z06 on today, hand delivered to my home in Mississippi by Race! Race went over and beyond to make this an experience to remember! If you want A1 service and great quality you should look no further than Mountain View Chevy and don't forget to ask for Race Henderson!!

Went this past Saturday in the heat. That Charles Ferguson is the real deal. not just a bunch of hype. Very caring and so helpful. Other employee there was very nice too. I am sorry I did not get his name. I would feel good buying a car from MVC.

i just got a car in may still haven't got my keys moses keep givin me a run aroun ill never shop here again still haven't got my key an now everyone sends me to VM the jus wanna sell cars

Nice people and Great service! 👍🏻😁

Went to see them to buy a used Chevy Colorado they had advertised on the web. Showed up and salesman says they have none. Recommended a 2014 Silverado which had decent mileage and a good price. They wouldn't let us test drive it without the salesman and only let us go several blocks down the street. It looked decent so we go back in and sit down with the salesman he comes back with a price that is $2,400 higher than the asking price. Tried to say it is the dealer reconditioning fee or something. It was a plain and simple pure profit dealer add on fee. Told them I wasn't paying that because it's a dealer fee. They lowered it to a $1,400 add on which I decided to go with being tired of car hunting. They shot gunned my credit to like 8 banks and all but GM got denied because I had forgot my credit was frozen. My FICO score dropped like 17 points. I had gotten approval from their pre application process for a 6.8% interest rate and they stuck me with an 8.9% fee from GM. I asked them what about the approved pre application and their excuse was it was for only new cars. When we get to the finance guy, the additional hidden fees showed up. They hit you for around $599 for paperwork, another $800 for GAP insurance (found out later could get for $38 a year from my insurance company, and about $600 more that covers lost key replacement and some other minor things. So, I ended up paying about $3,400 in extra fees...all pure profit for the dealer. Only had one key and key fob which for all that money they charged could have supplied me with a 2nd set. Didn't even give me a full tank of gas. The hood had some dings and one of the headlights cracked and asked them if they would fix that and they refused. In my mind, these guys are crooks and I would never recommend them to anyone. I wouldn't be surprised if you get the same treatment at their other Mountain View dealerships. So, go anywhere, but not here.

The service department is the worst of any dealership I have ever dealt with! Beware! If your service advisor is off for any reason, your car will get lost in the shuffle.... I sold my Trax I bought from them at a loss just so I didn’t have to deal with their service department! It was worth it to not have the stress! It’s bad when you have to notify the GM( which was still no help) anytime I had to take my car in for an oil change... sheesh!# nevereverbuyanotherChevy💔