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Motif
- Residential Leasing
- Los Angeles, CA
About this business
The Motif Apartments in Woodland Hills raises the bar! With luxury amenities, smart home technology & green living creates the perfect live-work-play environment
Location details
21021 Erwin St, Los Angeles, CA, 91367, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Literally do not live here unless you want to pay thousands in fines. It’s obvious that there are times when they’re meeting goals or something because the fines come out of no where and make no sense. Then, if you don’t pay right away they call and call. After moving out months ago today I was notified of an over $1,000 bill with no explanation as to why....during a recession and pandemic. COOL. There’s also bias about which rules for the apartment apply to which residents. Also, it’s not really fun to go into the office an... read more
Business response:
Thank you for taking the time to leave your candid feedback. We are sorry to hear about your service and billing issues, and will be happy to follow up with the on-site team right now to see what can be done.
Terrible company, and with all of these other reviewers, I am not alone. My problem is with the **********, which is one of Avenue5's apartments. 1) First of all there is an excessive amount of black mold around the apartment. 2) They are very reluctant to help with noisy neighbors, and charge excessive fees to move units. 3) They raise the rent excessively every year. 4) They do not respect military clause in their lease, I ended up having to live their a few months vacant due no help. 5) They charge unwarranted fees upon m... read more
Business response:
We appreciate your candid review, and are sorry to hear about the maintenance and overall service issues you experienced in your apartment home. We strive to provide each resident with an excellent experience, but it sounds like we have missed the mark. We will route your review to the on-site team right now.
This company recently purchased a property that I was already living in. I tested positive for Covid-19. I did the responsible thing and came home and quarantined. My car was parked in a legal public parking spot at the complex. The property had my car towed. It cost me $178 to get my car back. Now the manager is sending the office staff to argue with me about reimbursing me the money. Since they wrongfully towed my car. The manager is spineless and won't even talk with me about the situation.
Business response:
*****, we are so sorry to hear that your car was towed while you were in recovery. We will be happy to follow up with the property manager and regional manager to see what can be done to make this situation right.
I agree with Bradie A ! I am a tenant at Kent Place of 5 1/2 years now and agree with numerous other tenants with her complete post on Kent Place Properties on the BBB site. Since this letter to BBB was written numerous tenants were written a letter by Avenue 5's Legal counsel demanding that we Cease hostile communication with Avenue 5 management, owners, investors etc.. Tenants reached out to all mentioned in the letter because Avenue 5 was not addressing the numerous issues. I received a email from Avenue 5 the property ma... read more
Business response:
*****, thank you for providing us with your review. We regret to hear about your difficulties as a resident, and will forward your comments to the on-site team for review. We do hope that you will consider continuing to make your home at Kent Place.
I am writing as one of and at the behest of MANY neighbors of mine at Kent Place Residences, managed by Avenue 5 Residential property managers, in Englewood, CO. Fifty or more of said neighbors have been actively involved in attempting to remedy the security, safety and management situations here, at our homes, for months now. After in person efforts to rectify the copious issues first with on-site, then local senior management garnered no results written communications to JP Morgan (asset managers) and Tennessee Consolidate... read more
Business response:
We hope this communication finds you and your family well. As we all settle into our new normal and learn how to navigate in these difficult times, the Avenue5 commitment to exceptional service and our residents has never been stronger. Although our offices are virtual, please know that we have been working diligently these past few weeks on the following enhancements to the community. • We will be adding additional cameras in the parking garage and implementing the service of a monitoring company for all the new and existin... read more
Billing department called during global pandemic trying to collect and even recommended I spend my stimulus check to pay off bill when he knew I have been out of a job for over a month. He was aggressive in his tone and vocabulary and before he ended he called made a joke regarding my health and my wife's, even though we both are at risk of dying from COVID19.
Business response:
******, we hope that you and your wife are well, and we are sorry to hear about your negative experience with our billing team. We will route this to the billing team now so that they may review it and discuss their practices. Should you need further assistance, please contact us at hello@avenue5.com.
This company and their other properties(Domain 3201) suck you dry of all your money. Now I have to pay over $200 to have my car gotten out of the tow yard as they have a contract with A&B towing to tow my vehicle without my notification or the permission of the Apartment Office staff. They do not care about the residents or current events that affects many of the residents.
Business response:
**********, we regret to hear that you had a negative experience with your property. Was this issue resolved to your satisfaction? If not, please contact us for assistance at hello@avenue5.com. Thank you.
If I could give this place 0 stars I absolutely would. STEER CLEAR!!!! Everyone I have ever known who has lived here, myself included, has been scammed. Here I am 8 months out of my lease, I REPEAT 8 MONTHS, since I have lived at this complex and I am sent an e-mail stating that I owe nearly $600. I was not sent an itemized invoice as CALIFORNIA LAW requires. I was only sent a screenshot of a PARTIAL itemized invoice after I called (multiple times) demanding to see it. When I replied to not only the leasing agent but also th... read more
Business response:
******, we apologize for the experience you had with our property. Is there anything that we can do to follow up? If so, please contact us at hello@avenue5.com.
These people are frauds and conniving tricksters who manipulate with willful knowledge of not being able to provide on lease terms and parkin. Attention dog lovers they will harass by having your dog impounded
Business response:
*******, we are sorry to hear about your distress with regard to service at the property. Is there anything we can do to follow up on your behalf at this time? If so, please reach out to us at hello@avenue5.com. Thank you.
Frequently asked questions about Motif
How is Motif rated?
Motif has a 2 star rating with 464 reviews.
When is Motif open?
Motif is closed now. It will open at 9:00 a.m.
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