Motif

Emma A 

on BBB

4 years ago

Avenue 5 has recently taken over as the new property management company for the Edison at Frisco in Frisco, TX. After living here for over a year and signing a lease without being notified that a new property management company was taking over, my utility bill has now DOUBLED. On top of that we now have to even PAY MONEY to pay our rent through the new portal. I am a single person who lives alone and goes to work 5 days a week so I am not even home during the day but yet I am paying $44 dollars for trash now along with a fee... read more

Jonathan C 

on BBB

4 years ago

I’m so disappointed with The Mercantile Apartments in downtown Bothell. This morning new manager Jake had an incident with my partner and her dog off property by the ******** church when his and her dog interacted 15 feet away. At that time my partner fell down, Jake knowing she is legally disabled and has a service dog, he did not even offer to ask if she was okay or to help her up. He simply just left her therefore on the ground. When I came home from work this evening my key foab was inoperative. I came to the office to a... read more

Rick F 

on BBB

4 years ago

Complete and UTTER CON-ARTIST. I live at the VILLA Serena Property in Henderson, NV. The day to day management operators like Veronika and others are understanding and nice. However, it when issues go above their head that the sketchy and unethical behavior appears. For example, I paid a portion of my rent early one month. I noticed about three days later the money had been returned to my account. I called my bank and they said the transaction was canceled by the merchant. After calling Avenue 5, I was told I had hundreds of... read more

justin b. 

on BBB

4 years ago

The new owners Lazo is literally the worst apartment team ever. No communication at all. Lie after lie after lie. Someone needs to take some action and get these managers and especially the maintenance team fixed or replaced. Absolutely unacceptable to have this happening at a "luxury living" complex. My lease cannot end fast enough. 

S. D. 

on BBB

4 years ago

My one star review is primarily, though not exclusively, due to my experience after moving out of an Avenue5 property. We were sent a final bill of $440.42 (after the security deposit deduction of $200). This amount is high to begin with, but in addition we had legitimate questions including why two carpet cleaning charges were applied, and why an additional lease termination fee was applied when we had already paid the lease termination in full. I called the billing office number five times during business hours, leaving va... read more

Bradley F 

on BBB

4 years ago

This company is so greedy it’s appalling. I got word from there apartment managers that since COVID-19 became a thing they ensured that they do not provide any assistance financially to there residents, in my case, my card didn’t go through when the bill was due and I’ve always payed on time however they tell me towards the end of the month days before the next month is due that it didn’t go through and that there’s almost a month of late fee accrual. I explained I was not aware it didn’t go through and I’ve always payed on ... read more

Jack J 

on BBB

4 years ago

Jessica, the office manager at Enclave at Arrowhead seriously is so heartless and mean to us, and I don’t understand why. She emails and calls constantly complaining about any little thing about us but no one else has a problem. The smallest things she will knit pick at me and after speaking to other residents about her it seems as though I am not the only one she is giving problems to. It’s a shame we live in a world with cruel, heartless people like Jessica. 

Lisa W 

on BBB

4 years ago

My daughter and I applied right around August 31st.The plan was to move in to #17 Sept 27th.We were dealing with a Brandon then Sara the manager took over.I have lived in the same apartments over 10 years.I have an excellent rent history,no evictions,no bankruptcy's no money owed to a apartment complex.First the application fees were $45 each person,there's 2 of us.We paid the fees application was approved.However they wanted full months rent as deposit,I've never paid anymore than $500 for a deposit.So I figured out the mon... read more

Lena L 

on BBB

4 years ago

You do NOT want to live here - trust me. I never realized how much of an impact property staff can have on your life until I lived here. They are absolutely horrible. They are aggressive, neglectful, and frankly a little scary. We had to purchase a dead bolt for our apartment because we were SCARED of the management here. Your packages got stolen? Well, your fault for not shipping them to an Amazon locker (even if your package was not from amazon......). Bike got stolen? Well, you chose to leave your bike in the bike storage... read more