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Motif
- Residential Leasing
- Los Angeles, CA
About this business
The Motif Apartments in Woodland Hills raises the bar! With luxury amenities, smart home technology & green living creates the perfect live-work-play environment
Location details
21021 Erwin St, Los Angeles, CA, 91367, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Avenue5 Residential is not a company that leases apartments to people. It is a criminal organization that extorts and terrorizes its victims, who they call "residents". Tyler A*****, the slumlord of "The Merc" is as crooked as they come. He runs the establishment with no semblance of human empathy and an insatiable greed. My wife and I were lured in with lies and promises, about how we could set up a window AC unit and everything would be fine and ready to go. Tyler would write horrible emails to us about "noise" and "honori... read more
Business response:
We are sorry to hear about your negative experience with one of our properties. While we assure you that we are committed to following all federal, state, and local housing laws, and treating all residents equally under those laws, we regret that the service experiences you described caused you distressed. We will route your review to the on-site team and regional leadership team so that they are aware, may devise strategies for improvements, and determine how to handle any outstanding billing issues you may have. We thank y... read more
Ascent Campus of Life in San Diego, CA is managed by this company. The property itself is falsely labeled as a “school” and so they received all mail at the front desk. Upon move out we were promised all mail would be held for us (since it cannot be forwarded) & they proceeded to throw our mail away illegally since. We’ve filed a complaint with the ****mail inspectors & have lodged a complaint with the attorney general of CA. Even after our complaints, they’ve continued to throw our mail away, causing us to go to collection ... read more
Business response:
********, we are sorry to hear that you had a negative experience with this property. Although we can confirm that the property is in compliance with all federal, state, and local laws, and that the property is a unique community that does offer diverse learning opportunities, we do regret hearing about the difficulties you have had with your mail and with your billing. We will follow up with the property on these issues right now and ask them to follow up with you as soon as possible.
I thought the old management company was bad, but this one is worse!!!!!! I’m continually putting in work orders, sometimes 5-7 requests and they have never gotten to any of them! I’ve lived at Hidden Meadows Apts for going on 10 years and it has been such a joke since Avenue 5 management took over!!!! Some of my issues are fire hazards and they still won’t get around to taking care of it!!!!! They are horrible!!!! Know wonder they have a one star rating!!!!
Business response:
****, thank you for contacting us. We will route your review to your on-site team today so that they may review it, explore some ways to improve your maintenance experience, and develop a plan to rectify any outstanding issues as soon as possible.
I would give 0 stars if possible. I was applied to be a guarantor for my son's apartment. Rent was quoted at 744, received an email with price breakdown of all fees, rent, deposits, etc which also stated the rent was 744. this documentation (created by them and reiterating the price of the apartment) was not sufficient. The lease indicated the rent was 889. I asked them to change this amount and my request was refused and I was informed the "apartment rents for over 1,000 dollars now". this discussion took place the day keys... read more
Business response:
*********, we are sorry to hear about the poor communication you experienced during the leasing process, and we will be happy to follow up with your on-site team regarding this matter. We regret that your experience did not meet our expectations for service.
The apartment was mediocre at best, and the on-site staff were friendly. But when I moved out they charged me $800 to replace what they said was “urine-soaked carpet.” Utterly ridiculous. There was no such issue. I had room-sized Persian rugs throughout the apartment, so how could there be stains on their carpet? I tried to get them to fix the dishwasher for 8 months. No response. 6 months for them to address an issue in the bathroom. And when there was a fire in the building next to ours we were the ones who alerted 911 and... read more
Business response:
***********, we apologize for your move-out experience as well as the lack of attention to your maintenance issues throughout your residency. We will be glad to pass your feedback on to the on-site team as well as the regional leadership team overseeing your property to see if there is anything that can be done regarding your move-out costs.
The worst place to ever live, Can't express it enough. I read the reviews before moving in and thought some people just personally had some bad experience and took it out to them on the reviews... I should have listen to them. After 3 different situations dealing with Natalia F***** the Assistant Manager, Having packages stolen many many times and being treated like I was a child I gave up and moved out. Now that I have finally moved out I feel comfortable expressing my story with them. In the first 30 days they attempt to t... read more
Business response:
*****, we regret to hear about your experience with one of our managed properties. Thank you for making us aware, and we will follow up with the property and our billing team to see what measures can be taken to assist you.
If I could give 0 stars I would. I was a resident of an Avenue5 property, Keeler's Corner in Lynnwood WA, and I recently received an email stating that my former roommates and I collectively owe about $1260 in move out costs and "damages", with a large amount being for carpet replacement. The carpet was damaged when we took possession of the unit, this was documented in the inspection, and it was promised that upon our move out that the carpets would be replaced due to their poor condition. I have attempted to call the front... read more
Business response:
*****, thank you for making us aware of your experience. We are sorry to hear that these billing issues have caused distress for you, and will follow up with the on-site team right now to see what can be done.
Ive lived in many different apartments, Metro at Main in Corona CA is by far the worst. It may look like luxury apartments from the outside, but let me tell you how it really is. When you build "luxury apartments" in an area where there is a lot of crime you would think that they would hire great security? NO. When they first opened these apartments they had great security that would be driving around the complex all night. NOW, they downgraded to security that we cannot find EVER.. There has been so much theft in the buildi... read more
Business response:
*******, thank you for making us aware. We are sorry to hear that the service at this property has not met your expectations, and we will be happy to follow up with the property manager on your complaints right now.
Short and Sweet. I live in Denver, Co. Letter from Health Dept no hot water for 3 months. Letter from Health Dept due to sewage coming out of my Dishwasher. Letter from Plumber saying they were told of issue 3 years ago and didnt want to pay to fix it. Letter from Management saying if I didnt sign a new lease my rent would triple.\Email from management saying the Dog monthly charge could not be removed from NEW LEASE even though I put him down the year prior and I needed to prove it which I did. Letters from former tenants f... read more
Business response:
*****, we regret to hear about the issues that you experienced with the on-site team at your property. We will contact the property manager and regional leadership team now regarding your experience, and ask them to follow up with you.
Frequently asked questions about Motif
How is Motif rated?
Motif has a 2.2 star rating with 500 reviews.
When is Motif open?
Motif is closed now. It will open at 1:00 p.m.
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