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Monroeville Kia
- Automotive
- Monroeville, PA
About this business
Location details
3721 William Penn Hwy, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 09:00 a.m. to 9:00 p.m. | |
| Wed | 09:00 a.m. to 9:00 p.m. | |
| Thu | 09:00 a.m. to 9:00 p.m. | |
| Fri | 09:00 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
When I first wrote review I was blind sided by a person that never knew me or my wife just a voice on phone! The general manager, Jeff and sales manager Rich, Sales person Sydney, all came to our recuse after they got the real story behind the start of the review. These three persons who were not able to speak to my wife and I, the next day were on top of helping us get the car she wanted in first place. Will not name the person responsible for the unprofessional treatment just say no one should be acting that way and these ... read more
Business response:
Good morning Mr and Mrs Kauffman, My name is Jeffrey Iwanowski and I'm the General Manager at Monroeville Kia. I received a complaint/review from you in regards to the purchase of your 2022 K5. The only problem I have is I've never met either one of you and I did not work on the day that you were in, Saturday the 11th, . I just finished meeting with Rich Basile (sales manager) and Kyle McIntyre (business manager) who you both met and worked with to purchase your vehicle. It appears you started the transaction online at 10:17... read more
We happened to stop in to see about trading our vehicle. This is not our regular dealership we deal with so we weren't sure what to expect. Ended up leaving with a Kia sportage. Jacob Kim was our sales representative. He was extremely personable and helpful. He made the painful 6 hour wait bearable due to only having one finance person on hand due to a call off and the dealership was so busy that day. Thanks Jake!
Business response:
Thank you! You made a great choice with the Kia Sportage! We appreciate you choosing Monroeville Kia and for the great feedback. Happy New year!!
I just leased a 2022 Kia Niro EV. The staff was great, especially Anthony Marbella. The process was easy
Everyone here is always so helpful and pleasant to work with. I go to your location, which is further away than another KIA, because of this.
Business response:
Thank you Penny. Happy to hear that we are with the extra drive! We appreciate your business.
Me and my husband went to trade in our vehicle for a new one and our experience with this dealership was amazing the whole team did a great job working with myself and husband getting us into to vehicle we wanted which was a 2022 Kia Sorento the gentleman we worked with was Rich,Marian Cowan and Ivan Krueger I want to say thank you again for making our dream come true and getting us out of junk from Nissan to something so much better
Business response:
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Safe travels in your new Kia Sorento!
My car was in worse shape leaving than when I pulled in, Kia mgr denied it happened there. Very horrible experience, now it will cost more money to fix what they messed up
Business response:
Just got off the phone with the general manager and he was worse than the manager he hired. My car is so messed up, when you take your car to the dealer of that make and model you would think if anyone knows anything about how to fix a car it would be them. My car shakes from side to side, the alignment is so messed up it is ridiculous, but Kia is blaming Simone else. When I drove it there it was fine, now it has major issues . I would advise to take your car somewhere else, sad when a Kia mechanic doesn’t know how to fix a ... read more
Great experience! Tyler was amazing! Very patient! He thoroughly explained all my new car’s features.
Business response:
Thank you so much for the 5-star rating and kind words!
Not professional or friendly in service department. Not impressed and will not return for service needs.
Business response:
We are disappointed that you perceived our staff to be unprofessional. Our goal is to provide service to every customer and treat each and every customer in a professional manner.
Very personal, accommodating, friendly, accessible, returned calls, took very good care of me for an unscheduled oil change. Jeff and Jason killed it for me. I've never had a kia, i would buy another and i would buy from this dealership again.
Business response:
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next vehicle purchase. Until then, we’re here if you need anything.
Frequently asked questions about Monroeville Kia
How is Monroeville Kia rated?
Monroeville Kia has a 4.5 star rating with 2,267 reviews.
When is Monroeville Kia open?
Monroeville Kia is closed now. It will open at 9:00 a.m.
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