Monro Muffler Brake & Service

Guangjin Z 

on BBB

5 years ago

In past 6 years, I went to local Mr. Tire and Monroe for my vehicle services. They are located in Solon, Ohio. Two years ago, my wife' 30,000 mpg SUV local made noise and I went to Monor and they replaced the two rear brakes. Last month this SUV was making noise again and I went to different auto store with my friend' recommendation, they told me the previous brakes replacement failed to get rid of air in somewhere of brakes part, which I could not understand the mechanics well but just feltwas betrayed, my wife just drove f... read more

Dylan J 

on BBB

5 years ago

This place is awful. My pregnant wife was in an emergency situation and they tried to take advantage of her. She stopped at the nearby ********'s in Johnstown when she saw one of her tires smoking and saw this place was close, so she took it there. They told her she needed new brakes and other repairs to both sides of her vehicle even though only one was damaged. They then gave her a quote that was hundreds of dollars more than it should have been. When we called them out on it, they quickly dropped the price to what it shou... read more

Tami B 

on BBB

5 years ago

I took my 2005 ********* ******** to Monroe Muffler in Joh shown, PA for state inspection and oil change in June 2019. They reported to me that in order to pass inspection, the vehicle needed front tires (which I was expecting), front brakes and rotors, and rear shocks. I was surprised at the brakes and shocks as the vehicle gave me no indication of wear and tear when I drove it. I okayed the tire replacement and shock repair but declined the brakes as I am able to do that work myself for much less cost. They did the authori... read more

Twyla B. 

on BBB

5 years ago

Don't go to Mr. Tire 1351 Blackwood- Clementon Rd Clementon, NJ 08021. Very Shady Business!! Long story short, I paid for services I never received also they took a new part off my car that belonged to me. I took my car on a Saturday I paid for a diagnostic test, parts and labor related to the issue at hand and by Monday I had to bring my car back cause the problem still existed. They wanted to charge me again for another diagnostic test & for a new part that already was on my car prior to Saturday. I notified Corporate, BBB... read more

Andrew F 

on BBB

5 years ago

BEWARE – Fraud, Deception and Careless Business Practices. I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with “better ones” after I had the vehicle inspected by another reputable mechanic to check and verify Mo... read more

Craig R 

on BBB

5 years ago

Oil Change---Stay away from TireChoice next to the Winn- Dixie I went in Thursday for the 19.99 oil change they have advertised. What a shady operation. First they tried to upsell me on oil that my truck doesnt call for. Sythetic or a Blend......Then after the oil change was done I asked if they checked the fluids and tire pressure. He said its part of their inspection they do. To make a long story short I made him check all before I left. Tires were all low by 5lbs and windshield washer fluid was near empty. After leaving I... read more

William L 

on BBB

5 years ago

I've been going to Monro for years, but the past few times I've had an oil change I've had to return to the store to have them turn off the maintenance light. Tire rotation used to be included, but they now charge. The maintenance light was not shut off again and tire rotation was not completed. I had a flat tire on the front passenger side recently. When I picked up my car, the odd tire was still on the passenger side front. Ashley Meese the 'manager' did not offer an apology when I returned. She said they could not give me... read more

Michael 

on BBB

5 years ago

I had been taking my car to Monro for a few years and never had a problem. I took it late last fall for an oil change. I had to get an alignment check (I purchased a lifetime alignment) in February at ********* and so while there I decided to have them change the oil. I was then informed that the oil plug had been either overtightened or cross-threaded. I immediately called Monro and got the manager Mark on the phone. I described the situation and was told that we wouldn't touch it because someone else had worked on it. Well... read more

Brittany O 

on BBB

5 years ago

I went to the Monro/Muffler in Bethel Park, PA and damn! Customer service wasn't horrible until after my engine started spitting out big white smoke. First of all, I went there to get my coolant checked. My car shut down on me in the middle of an intersection and I know it was because it overheated. Coolant tube had a pretty big leak in it. $600!!!!!!! To take the intake manifold and change the tube out. Jesus!!! The replaceable parts shouldn't have been that expensive. Next, they tell me it's good to go and it ran for more ... read more