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Monro Muffler Brake & Service

3.9

About this business

This company offers auto repair. 

Location details

989 East Dubois Avenue, Du Bois, PA, 15801, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 7:00 p.m.
Tue7:30 a.m. to 7:00 p.m.
Wed7:30 a.m. to 7:00 p.m.
Thu7:30 a.m. to 7:00 p.m.
Fri7:30 a.m. to 7:00 p.m.
Sat7:30 a.m. to 6:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
3.9755 reviews
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John's profile image
John 
7 years ago

Monro muffler/brake ###-###-#### **** **** *******Buffalo, NY 14214 PSA: Do not go to Monro they will CON you. I am a former customer of monro, the managers at this location are Jesse (said to be some musician) and a disgruntled Mark (old guy has an attitude and use readers). Employees here rarely wear their name tags. They got a technician with the worst BO and glasses along with REALLY long hair and beard. They try to scam a female after Jesse said her car was fine. She bought her car in for some minor work, he called her ... read more

Gary P.'s profile image
Gary P. 
7 years ago

I have been a customer of Monro Muffler for at least 35 years. I can tell you with certainty I will NEVER step foot in One again and I can assure you my family will not either. My 20 year old daughter took our 2004 in for a ROUTINE oil change. When it was done, we needed a new engine. Neither Monro Muffler or there insured, Travelers, could give a reasonable explanation as to how the damage occurred. Their quote was; “there is no proof Monro did anything wrong”. What a terrible way to do business. Take your vehicle there at ... read more

Megan M.'s profile image
Megan M. 
7 years ago

The manager Tim is a racist! My car had to go back there 3 to 4 times and they still did not get it right I've seen videos and heard statements about Tim's racist comments and did not want to believe because my car was i his hands, but now I believe because my car is still not fixed and is worse I've put over $2000 in this car at the mechanic shop now I know that people of color should not go to the shop to get any work done on their vehicles 

Steve's profile image
Steve 
7 years ago

Was visiting Mt Vernon OH from New York to visit my father who was ailing in a nursing home in Mt Vernon. During the trip over, in the mist of bitter cold and snow, the heater in my Yukon went out. Jim W***** and his staff at Monro worked on it for hours on my truck but could not find a cause. They did not charge me. More importantly Jim as extremely kind, flexible and gracious. Is everybody on Ohio like this. Maybe I'll move out. 

Rocco's profile image
Rocco 
7 years ago

Great new friendly staff with excellent customer service. Michael, Keith and Josh went above and beyond to accommodate my needs as well as provided excellent service on my vehicle in addition to offering great competitive price and complete explanations of the best and most economical solution for my braking needs. Highly recommend. They continue to earn my business year after year due their honesty of repairs needed as well as beating the competition on cost. 

Brian's profile image
Brian 
7 years ago

I experienced a blow out down the road from a Mono location. I hobbled into the parking lot and settled into the waiting room with a foster kitten in a carrier and we waited. And waited. I was on my way out of town and had a long drive ahead of me but it took about 2 hours to finally get a new tire installed. While waiting, I watched other cars be taken in and worked on and when it was finally time to leave, I was paying and the manager told me that the old tire (which I had requested) was in the back of my truck. This surpr... read more

Melissa R.'s profile image
Melissa R. 
7 years ago

I have been a long time customer of Monro Muffler in East Haven, CT. I never seemed to have an issue and they always seemed to be straight and honest with me, until recently. I brought my car in for an oil change and long story short they recommended new rear brakes. Since I have never done rear brakes on this car and it has close to 160k miles, I figured it made sense. However, after the brake job was complete, my ABS lights came on. The men at the shop said they looked at it and it was probably a loose wire but that the ca... read more

Sandra A.'s profile image
Sandra A. 
7 years ago

On 9/11/17 the Jeffersonville IN shop overcharged my debit card $182.00. When I discovered their error I made 3 attempts to get my money back. The clerk, J.T. was rude. He laughed about it. Said HE didn't make the mistake, the mgr. did. The Manager was never in and never called. J.T. told me I would have to wait for corporate to return my money. I finally received my money on 9/19/17. I contacted corporate and registered a complain about the entire mishap and about the bad attitude of J.T. I have been a customer since the bu... read more

Stephanie H.'s profile image
Stephanie H. 
7 years ago

The new management and customer service is HORRIBLE. They will rip you off. My husband bought tires from the ********Monro Muffler location. When his tires started needing air every few days he took his car in to be looked at and repaired. They told him the problem was corrosion on the wheels pressing on the tires, and that was why his tires were losing air. They charged him $130 to fix it, which he paid. But, a few days later the tires were still leaking. He took it in again and this time they said the tire valve was bent a... read more

Frequently asked questions about Monro Muffler Brake & Service

How is Monro Muffler Brake & Service rated?

Monro Muffler Brake & Service has a 3.9 star rating with 755 reviews. 

When is Monro Muffler Brake & Service open?

Monro Muffler Brake & Service is open now. It will close at 7:00 p.m.  

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