Monoprice Inc

Sayler Legal Service Inc 

on BBB

6 years ago

Monoprice is excellent. They have good products at good prices and I've placed multiple orders with them. The products received have been exactly what I've ordered (no substitutes) and have arrived timely. Thank you! Stephanie 

Brad W 

on BBB

6 years ago

Great products and good prices. In the rare event you need customer service, they are friendly and attentive. I recommend them and will use them again. 

Joel D. 

on BBB

7 years ago

I have reason to believe that they suppress negative reviews on certain products. I have had one critical review removed. I have another critical review that does not appear to be published. I believe the products are overall of decent quality, however they really need to be careful about quality control if they want to be successful long term. Full disclosure: The product issue that pushed me over the edge was out of warranty. There was however, a clearly manufacturing issue that contributed to the problem considering how l... read more

Joe L. 

on BBB

7 years ago

I recently submitted three product reviews to Monoprice. The positive review was posted immediately. The two critical reviews were received (their website tells me so), but a week later have still not been posted. This difference in treatment of reviews is blatantly unethical. Why would any company resort to such obviously stupid behavior? The two primary reasons for submitting reviews are simply (1) to advise other purchasers with information not on the website and/or (2) to alert the company of product problems so they can... read more

James S. 

on BBB

7 years ago

My order was flagged as fraud but I received no official notice from monoprice. Instead some strange company called NoFraud sent me an email asking me to provide them with 1. An image of a valid ID (a driver's license or any other government-issued identification is preferred -- front & back). 2. An image of the card used for the transaction (just hide the first 12 digits, leaving the last 4 digits of the card and name visible -- front & back). **we cannot accept scanned images This all seemed incredibly strange to me as I'v... read more

Ian M. 

on BBB

7 years ago

I have bought a MIDI keyboard, a bunch of different headphones and miscellaneous cables, and I have been very satisfied, the durability and audio quality of the headphones have exceeded other headphones I've bought before, at a cheaper price. Monoprice is always my go-to place to shop for anything audio or electronic. 

Laura K. 

on BBB

7 years ago

Ordered my product on 3/8/2018 before the shipping cut off time. Paid $18.83 for 2 day shipping, Monoprice stating that my order would arrive by 3/12/2018. While Monoprice did indeed create a shipping label on 3/8/2018, it was not received by the carrier until 3/11/2018. I contacted customer service via email and was ignored, so I called via telephone and waited on hold forever. Finally got some resolution through chatting with customer service via their live chat, but it was like pulling teeth. I was offered a $12 refund on... read more

M. B. 

on BBB

7 years ago

So bought a Monoprice Select Mini 3d printer. It clogged, then never stopped clogging. Got a Select V2, to replace it. It clogged. Ask Monoprice for a new heated head, I'd just switch it . . . They tell me to send it back for warranty repair. Wow, amazing. Box arrived to them damaged. Direct quote from Monoprice on this! About the damage "If you wish to repair the unit yourself and try to send the unit back to us at a later time for repair, you're welcome to try that. Modifications do void warranty, however" (They never fixe... read more

A.B. 

on BBB

7 years ago

This used to be a good company. However, as it grows its customer service goes down. I've had a warranty replacement request open for three months and the only response I get is that they "will ship a replacement part soon."