Monoprice Inc

SeattleLady 

on BBB

6 years ago

Amazing value. I own many things from Monoprice that are easily 2 to 3 times as much other places. Ive been happy with my purchases for years. They also have a great customer service. 

Dieinatyle 

on BBB

6 years ago

Customer supports great but the products not so much 

rick m 

on BBB

6 years ago

Great response to my order of the wrong unit. Return was great and the refund was quick. I order the right unit the next day. 

Angelo P 

on BBB

6 years ago

I’ve purchased from Monoprice for years and they have always been prompt and helpful with all my orders not to mention very responsive with any returns or questions. 

Paul S 

on BBB

6 years ago

I always go to mono price for my cables. I have had to replace 2 but it’s painless and free! Great customer service everytime, I recommend to everyone. 

Marcelo N 

on BBB

6 years ago

Purchased an open box monitor, but it came missing a bracket and I could not use it. I contacted Monoprice and immediately received and email from support to resolve the issue. Unfortunately the monitor had been discontinued and they offered me a refund. Monoprice arranged a pre-paid return label and got a refund a couple days later. Excellent customer service. 

David C 

on BBB

6 years ago

I recently purchased a Monoprice Mini Select Pro. During my learning period, I ran into unexpected behavior with the printer. I was able reach a Technical Support individual at Monoprice's Ranch Cucamonga location, who listened carefully to my experience and promptly diagnosed the issue after having me run some diagnostic tests on my printer. Because of the unavailability of a replacement part due to the government shutdown impact on incoming supplies, he offered me the option to replace my printer, which I accepted. He prov... read more

Edward H 

on BBB

6 years ago

They treated me professionally and courteously. though the turntable was not right for my needs, they quickly refunded the charges including return shipping charges. I would not hesitate to do business with them again in the future. 

Tim U 

on BBB

6 years ago

I ordered two Rechargeable Motion Sensor Closet Lights. When they arrive one of them work as described and the other was defective. When I made a request to replace the defective one, I mistakenly checked REFUND instead of REPLACE. I later sent an email asking for the replacement, not a refund. Monoprice quickly and easily changed my order request and sent out the replacement. This all occurred over the weekend without any phone calls. Tuesday, two days latter, I received the replacement light, which worked fine. Unlike many... read more