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Monoprice Inc
- Consumer Goods
- Rancho Cucamonga, CA
About this business
We offer over 7,000 high-quality, affordable electronics and accessories to professionals and consumers worldwide.
Location details
11701 6th St, Rancho Cucamonga, CA, 91730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Monoprice engages in predatory practices by placing the orders in processing right away on their website and providing a cancel button, which never becomes active, even if you are trying to cancel the order immediately. I placed an order on Sunday and immediately realized that I needed to make a change to the order. The website didn't allow me to modify or cancel the order (in spite of having a cancel button) and there was no support till Monday morning. I had sent them an email as well. On Monday morning, after hours of try... read more
My 3D printer has been missing for 20 days. Someone from customer service said she would ship a replacement on the 7th if it didn't show up. It is now the 17th and no replacement has been sent. I finally called a different customer service agent. She said that she would send a replacement and that it should ship out that day (12/15)- I still have not received confirmation that the replacement has shipped. The first customer service agent has supposedly been in contact with Laser Ship for weeks, but they only have record of t... read more
Business response:
We apologize for the issues you have has with laser ship and the delay with your order. We have shipped out a replacement for the printer through UPS. Please contact our support team if you would like the tracking information.
Terrible customer service! I put in a request through their online form for an agent to get back to me and after 2 business days they hadn't bothered. I called their customer service phone number only to find the hours on their website are not correct. So then I started a chat. Mitzy is a really ****** and horrible customer service rep. She was useless to assist me and basically said everything was my fault. It's nice to get good, cheap cables, but when we are two weeks past the delivery date and I still don't have my box an... read more
Business response:
We apologize for the issues with your order. We have already issued replacements as we confirmed the package was not delivered due to the incorrect address input at time of purchase.
I purchased an item at $350, it also had free 3-5 day shipping. On day 5 the package was only about 3 hours from me when it said that the sender requested a return. Now they have my money and I have no product. I contacted them 4 days ago when it first indicated that it would be returned to the sender and they claim that they will respond within one business day. 4 days later, not a single response which has prompted me to come here. Will be the first and last time I ever buy anything here, that is if I even get what I paid ... read more
Based on the false description of a product on Monoprice.com web site, I have ordered some other (unnecessary) items. As advised by them, I returned them later, but received only a partial refund. I tried to contact Monoprice Customer Service and Refund departments several times, asking for explanation, but with no luck. They stopped replying to my messages. I tried to leave a comment/review on their web site, but they never published it. I purchased these and some other items at Monoprice.com for a school, spent hundreds of... read more
Business response:
Customer was refunded in full for the six items they returned. They used a coupon code which discounted the item from $9.18 to $7.34 each. That maybe where the misunderstanding is on their refund.
10/31/17 This "business" is a nightmare. Trying to return a defective Chromebk since 10/12/17....no response to multi inquiries. They don't answer phones, chat lines. Do NOT do business w/this company.
Business response:
One of our customer service reps will reach out to ***** via email to try an resolve her issue
Buyer Beware!! Easy 30 day money back guarantee is a joke. I purchased a pair of headphones and picked them up at will call. I had to pick up another item from will call and while I was there I let the associate know that I would like to cancel my headphones order. She mentioned that I couldn't cancel an order but instead had to pick it up and then return it. After waiting 20 min for my items, I decided I couldn't return them that day as there was now a long line and I had other errands to rum. She ( the associate ) informed... read more
Business response:
We apologize for the experience you encountered at our will call location. We will be sure to address this with the appropriate people to ensure this does not happen again. A refund of $48.48 has been issued for the headphones and should post to your credit card within 3-5 business days. We again apologize for your experience and appreciate the feedback given so we can improve our processes.
First of all, Monoprice does not respond to any emails. I have purchased a quite expensive CPU from them. Monoprice chose the cheapest unsecured shipping. It's been 6 days since the tracking info updated. It's 3 days past scheduled delivery date. I am very concerned that it may have lost somewhere in transit. Monoprice didn't even try to help looking into the shipping. I will for sure open up a case with eBay and ask for a refund. You need to pay attention to the shipping of your goods. Shipping might be out of your control,... read more
Business response:
We apologize for the delay in response to your concerns. We have opened a claim with the carrier and will be investigating this to get you the product or a refund if the package is indeed lost.
RMA being drug out by this company, after two printer purchases, over a month in process! RM********68 Purchased a Maker Select 3D Printer v2 on 6-22-17. Attempted to use the on-board mini USB drive. Would not load to machine. Apon investigation, found that two of the 8 transfer pins were melted and bent. No communication with the card. Stated a RMA on 6/28/17. Have been given the run around by tech support and sales that the new policy is a wait of 10 days, this was on July 1, 2017. Here it is July 24th and have yet to rece... read more
Business response:
We apologize for the delay. The hold up was due to the customer not returning all accessories with their product. We have waived the need to return the accessories and have refunded the customer. The refund will take 3-5 business days to post.
Frequently asked questions about Monoprice Inc
How is Monoprice Inc rated?
Monoprice Inc has a 2.9 star rating with 64 reviews.
When is Monoprice Inc open?
Monoprice Inc is open now. It will close at 6:00 p.m.
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