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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Excellent experience at this dealership. Friendly staff. Knowledgeable sales staff. Highly recommend Gallatin Ford. No pressure from anyone involved.
Business response:
Randy, we're delighted to hear you had an excellent experience with our friendly and knowledgeable team at Gallatin Ford. Thank you for the high recommendation!
The service was great and had a wonderful time. Jb was the person who helped me and he was super nice.
Business response:
We're delighted to hear that JB provided you with great service at Gallatin Ford! Thanks for sharing your experience, and we hope to see you again soon!
Never an issue with service or explanation of benefits. Jessica Cobble is always attentive and never too busy (but actually slammed), to provide excellent customer care and service. Having zero understanding of vehicles, most dealerships just blurt terminology and then ask for your card. The staff always explain and I never feel rushed. I would say that in the past I had some disappointing experiences with Ford (10+ years Ford driver), and was about done. Jessica and her staff make me want to stay with the Ford family!
Business response:
We're delighted to hear that Jessica and the team at Gallatin Ford have turned your experience around with their attentive service! It's great knowing you feel well-informed and valued during each visit. Thank you for sticking with us, we're thrilled to keep you in the Ford family!
They were able to diagnose the problem quickly but of no fault of their own weren’t able to get in touch with my extended warranty company very quickly. Noah kept me in the loop just about everyday and when we finally figured out the info we needed, they had my truck back to me the next day.
Business response:
JohnB, we're glad to hear that Noah kept you informed and ensured a quick turnaround once everything was sorted out at Gallatin Ford. Thank you for your patience and understanding!
If I wanted to be ignored by someone I'm about to give my hard-earned money to, I'd just send it to the IRS. Since Gallatin Ford bought Miracle Ford the service has been horrendous. My wife and I both own Explorers (I just bought a new 2024 there a few months ago). If I thought you cared enough to change, I'd recommend starting with an entirely new service team - front and back. But don't worry about me, my Ford vehicles, or my money... I'm happy to share my misery with the rest of the world :-).
Business response:
It's disheartening to hear about your recent experiences with our service team. We strive for excellence and clearly missed the mark here, which is not acceptable. Your feedback is invaluable, and we're committed to addressing these issues promptly. If you're open to discussing this further or have any other concerns, please reach out at your convenience. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144
Danny was an excellent service manager. He was able to obtain my warranty information, that I purchased when I bought my truck, and saved me a lot of money. Danny is great to work with.
Business response:
Donald, we're delighted to hear that Danny provided such excellent service and helped you save money at Gallatin Ford. Thank you for sharing your experience with us!
Good service and good attention received. Good explanation received as well from the workers and good time
Business response:
Mario, we're delighted to hear you had a positive experience with our team at Gallatin Ford. Thank you for sharing your feedback!
Jessica Cobble was amazing. She went above and beyond to help and fix my truck.
Business response:
Thanks for leaving Gallatin Ford a five-star review! We are happy to hear that Jessica went above and beyond.
Could not ask for better customer service. Took time to answer all my questions & explained everything thoroughly. Stephanie especially kind & helpful.
Business response:
We're delighted to hear that Stephanie and the team at Gallatin Ford provided you with exceptional customer service, Donna! Thank you for sharing your experience, and we're here if you have any more questions in the future!
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,283 reviews.
When is Miracle Ford open?
Miracle Ford is open now. It will close at 7:00 p.m.
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