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Mill Pond Village
- Apartments
- Broad Brook, CT
About this business
The charming Mill Pond Village sits on a 47-acre community and is guaranteed to meet all your wants and needs. Residents may choose between a private entry two story townhome or a one-level one to three bedroom floor plans with walk-in closets, fully applianced kitchens, washer and dryer hookups (townhome only) and wall to wall carpeting. Residents enjoy exploring connected walking trails to the pond for fishing, nearby fields, and recreation areas. Take advantage of Mill Pond's relaxing poolside setting, enjoy a picnic on t... read more
Location details
59 Mill Pond Rd, Broad Brook, CT, 06016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Avoid Good luck ever getting ahold of anyone, if you message or email no response, they have a message option on the app but there is no point to it because no one ever will reply. If you leave a message with the answering service asking for a call back they wont ever call back. If you go to the front office when theyre open (during hours everyone works so its so hard to get in if you need to talk or pick up a package) they’ll tell you they’ll call you back with an answer to your question, they wont. Your packages will be in... read more
Nice place, awful staff The unit itself was nice but office staff is awful. You can call every day for weeks on end and leave 20 messages and no one will get back to you. You have to email 3-4 times before they maybe respond. You need to go into the office in person if you need anything. It took almost 2 months to get our security deposit back. We didn't get our lease renewal until a month before our lease ended. We had a huge basement that we couldn't use because it got 1-2 inches of water every time it rained. The gym that... read more
Verified Renter Going on 6yrs here. Both myself and my Aunt love it here. My Aunt is mentally challenged and has been treated with the respect she deserves. This means alot. We would like to thank millpond for making our townhouse a home.
Business response:
Hi! Thank you for posting your positive review. Our team here at Millpond is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you and your Aunt.
Verified Renter the home is decent but the response and support from the office is nonexistent. They send phone calls to a third party and then never get back to you. They answer emails about 10% of the time. There is little support from maintenance. Only bandaids.
Business response:
Thank you for taking the time to share your feedback. Our team strives to provide residents with the best support and communication as possible and we apologize that this isn't your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at millpondvillage@winnco.com or please come into the office durring business hours so our Property Manager can meet with you one on one. We look forward to hearing from you!
Verified Renter I like living here because it's pretty quiet. The staff are friendly and helpful. I haven't been here that long. So far it's been good. The apartment is just right for me and my daughter. We enjoyed the pool. The laundry room is close by.
Business response:
Thanks for reviewing us! We're happy to know that you've had a great experience.
Verified Renter It is a great place to live in the community is great for for the kids. Great school system. I love everyone from the office they are all great Nancy, Johanna, Ashley and Melissa are all dolls.
Business response:
Thank you for posting your positive review. Our team here at Mill Pond Village is committed to providing high-quality customer service, and we’re thrilled to hear that you are happy in your new home!
Verified Renter Well, the staff here are friendly, neighbors aren't too bad and so far any issues I've had with my unit have been dealt with had been done in a reasonable time and professional manner.
Business response:
Thank you for your great review! We'll continue working hard to provide you with a great experience. We appreciate the time you took to write us this review. It means a lot to!
Verified Renter I have been living at Mill Pond for nine years now and have seldom had a serious problem. When problems have arisen over the years the staff respond quickly with long-lasting solutions. The staff members are always kind and professional. My neighbors are quiet and very nice. Overall I feel valued, respected, and safe in this community. Highly recommend!
Business response:
What a great review! Thank you for taking the time to provide your feedback and share your experiences.
Verified Renter El personal es muy gentil y humildes aparte el lugar es muy tranquilo y limpio
Frequently asked questions about Mill Pond Village
How is Mill Pond Village rated?
Mill Pond Village has a 3.6 star rating with 171 reviews.
When is Mill Pond Village open?
Mill Pond Village is closed now. It will open tomorrow at 8:00 a.m.
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