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Metro Ford Inc
- Car Dealers
- Miami, FL
About this business
Ford Dealership which includes New Vehicle Sales, Used Vehicle Sales, Finance and Insurance, Service, Parts, and Body Shop
Location details
9000 NW 7th Ave, Miami, FL, 33150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Horrible experience, worst experience ever. This is the first time in my life that I regretted to go to this dealer. After talking with a sales person, he went out to check the value my car, less than 3 minutes and he came back with the sales manager, named Jesus Alvarez, a shaved Cuban guy that think he can intimidate buyers with his body language expression or knowledge. I am a Cuban and believe me, I hate this kind of Cuban persons who think that they are the only one who knows everything and always they has the right. He... read more
Business response:
Unfortunately, the vehicle is worth less on the trade than the customer would like. Sorry he felt the Sales Manager wasn't helping but he was giving what the value is based on several parameters. We do have the lowest prices, and we do take care of our customers. We just couldn't make a deal. We tried and he tried but we could not make a deal.
By far the worst service I have ever encountered. Not one employee at the Metro Ford ****************** has an education or respect for their customer. Manager ***** ******* threatening me because he wanted me to move my truck 5 times to different locations and I got fed up and told him no I was only here to get a key. He told me he would call the cops on me next time I come over here. If this is the type of service you provide your customers I see you closing your doors sooner
If it were possible, I'd give no stars. Their customer service in the service department (particularly *************************, ***************** Manager) is unacceptable. They had my vehicle for over 6 weeks and ************************* claimed that it would be at least 2 more months. He was extremely rude and unhelpful. This is unacceptable for a service department. I picked up my truck and took it elsewhere.
Business response:
Unfortunately we are backed up in our transmission area and informed customer of other options and he picked up and will take it elsewhere. Customer spoke to *************************, our Service Director, not ************************* which was the business card he was given. I have several employees that over heard the conversation and at no point they felt ***** was extremely rude and unhelpful. I wish we were able to help the customer but unfortunately as explained to the customer we have an order and we would not get t... read more
With no professional behavior, they did not accept my car for maintenance only because I complained about a previous intervention that was not done well.I brought my car because it had the same problem that they had fixed a short time before, their manager told me that if I didn't trust them he would not accept the car. Absurd!Besides, I had twice received a letter from **** Headquarters inviting me to come to the dealership to change defective parts, for four months Metro Ford told me they didn't have parts. Ridiculous.
Business response:
Customer previously was in for a concern December 2021. Vehicle left repaired at that time. Customer returns October 27, 2022 with noise concern in steering. Our Service Advisor mentioned a Diagnosis fee if the repair was not covered under the 2 year Unlimited mileage warranty when the repair was completed December 2021. Customer refused and began raising his voice and mentioning we were not being truthful about determining cause of noise. Service Advisor mentioned if he felt that he did not trust us he could take vehicle to... read more
Douglas ... You and the whole team there did a phenomenal job.The way I was treated throughout the whole process was great.Thank You very much. I would give the team 10 stars if I could.
Business response:
Hello, we set high expectations for ourselves so its gratifying to hear you had a great experience with Douglas M*****. We hope to see you again! Enjoy your new Metro Ford Mustang!
Metro Ford knows how to treat a customer. First, ******** my salesman was great. Then his manager,Rob, found me the best deal with the lowest interest rate to purchase my used vehicle. I am 100 percent satisfied and thank them.
Business response:
Hello ****, thank you for taking the time to leave us your response to ********* and Rob's outstanding customer service! We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Have a great day!
This service department is completely unprofessional. There is absolutely no communication between the service manager and the repair people. Car was partially repaired after paying $600. We complained and the manager offered to fix the missing part. Left the car there 2 extra days to get it fixed. Came back, they gave us the keys without saying anything, went to the car and it was exactly the same. No explanation, apologies, or nothing...Went back and the explanation was that it cannot be repaired. That it required changing... read more
Awful experience! They advertise the price of the car thousands under the price they will actually sell it for. They will not provide quotes online and bait you to come in only to increase the price of the car and not honor the online pricing. They have a good rating on the BBB site because they have their employees fill our fake reviews to keep their ratings up. They do not care about customer service. I would never do business here after the experience I had with them.
Business response:
Sorry you couldn't get the vehicle you were hoping for but the accusations of fake reviews is ridiculous. All of our reviews are from great and loyal Metro Ford and Lincoln customers who know Metro Ford is the place to purchase and service all their Ford and Lincoln vehicles. Hope you find the vehicle you are looking for.
General manager ***** was rude, asked me if I was death over the phone smh. I have no idea how he became a manager. The dealer Kept my original tag (which was left on my trade-in) and claims I requested a transfer of tag instead of a the new one I already paid for..I had tolls that needed to paid (which I did) and was told I would get a temporary tag until they got a hold of my new one and ship it to me (never happened). I can keep going but the point is don't waste your time with these guys. They're scraping for dollars it'... read more
Business response:
The customer purchased a vehicle in January. We could not transfer his tag due to toll violations. We offered a temporary tag until he got the tolls taken care of. Once the tolls were taken care of we were able to get his renewal and transfer for his current tag. We sent customer registration and he called stating he did not get his tag. I called him and he stated he purchased a new tag but all documents state transfer tag and that is what he paid for. If he wanted a new tag we would have charged the fee for a new tag at tim... read more
Frequently asked questions about Metro Ford Inc
How is Metro Ford Inc rated?
Metro Ford Inc has a 4.1 star rating with 45 reviews.
When is Metro Ford Inc open?
Metro Ford Inc is open now. It will close at 8:00 p.m.
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