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MetLife Legal Plans
- Legal
- Cleveland, OH
About this business
Location details
1111 Superior Ave E, Ste 800, Cleveland, OH, 44114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The plan is really not worth the money you put into it. The lawyers don't want any of the cases and barely return phone calls and then when you have Metlife find a lawyer for you all they can do is say, "find a lawyer out of network and we'll reimburse you". Problem is the reimbursement amounts are laughable. As soon as I can get out of this plan I will drop it like a hot potato.
Business response:
We’re sorry to hear that you're disappointed in your experience as a member of our Legal Plan. Your feedback is incredibly valuable, and we'd like to speak with you further to determine if we can find a resolution to the problems you've faced. If you'd like to provide additional details about your situation, please contact us at *************
Metlife Legal Plan is a waste of time and money. Attorney's don't return calls and the ones that answer the phone aren't interested and don't give any legal advice. Customer support is no help also. A ZERO should be offered as a rating.
Business response:
We're very sorry to hear about any issues you've had with your Legal Plan. Our network attorneys are expected to uphold our high standards, including communicating in a timely manner. We'd like to assist you in this matter and try to resolve any issues with using your legal plan. Please give us a call at ************with details about your experience so we can see how we can help.
MetLife was a life saver for my children and I after my their father, my ex-husband died unexpectedly and intestate and we had to sell the estate. I hired an attorney through Metlife Legal Prepaid services who handled all the probate, and estate matters. Our life was much easier because of the plan.
I was not provided the necessary services and or knowledge of processes based on my legal needs. I was continually handed around to different persons and sent to voicemails wherein I was never called back. The lawyers they referred did not and or want to participate even though their names were active on the list.
I have been using MetLife legal plan for 2yrs. The legal plan makes my life easy. The customer service are very helpful to give me ideas. The claim process for out-of-network attorney is simple and efficient. I highly recommend MetLife legal plan to my friends and family.
Waste of money… employers should stop offering this plan as a benefit.
Have had pretty good luck with other MetLife services, so I went ahead and signed up. Now wished I'd seen these reviews first. Basically, the same experience. Called the attorneys available. Only one returned my call, only to say that she isn't accepting new clients. Note that I was NOT looking for any deeply discounted legal fees. What I was looking for was help in an out-of-state matter and would have been satisfied to pay the attorney's going rate. I then contacted MetLife Legal customer service to ask for help, As I unde... read more
They rude and no helpful at the open enrollment I canceled the coverage
Thanks to all, was going to try this but not now. Metlife is terrible with all customer service support so not surprised. Be careful if your employer offers meltlife’s other accident/critical health and hospitalization coverages. I have had issues with those also.
Frequently asked questions about MetLife Legal Plans
How is MetLife Legal Plans rated?
MetLife Legal Plans has a 2.9 star rating with 208 reviews.
When is MetLife Legal Plans open?
MetLife Legal Plans is closed now. It will open tomorrow at 8:00 a.m.
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