This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MetLife Legal Plans
- Legal
- Cleveland, OH
About this business
Hyatt Legal Plans, a MetLife company, is the country's largest provider of legal voluntary benefits, serving three million people at more than 2,000 organizations, including 180 Fortune 500® companies. We have more than 39 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and network attorneys.
Location details
1111 Superior Ave E, Ste 800, Cleveland, OH, 44114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke with a representative today, who informed me that my account was with my previous employer and I would have had to roll over by March 31 in order for my benefit to take affect immediately and today is April 2 I informed her that I have a open case since April 26 and that part of this delay is due to the lack of responsiveness from MetLife, she transferred me to Brian K*** who was misinformed had misinformation, and when I corrected it, he showed no interest in that he was very rude, abrasive and dismissive seemingly ... read more
Marketing for Individual MetLife plans were misleading. The representative marketed their product to me as a continuation of the services I had with a former employer. They walked me through the sign-up process via their online platform and made the process of enrollment quick and easy. However, once I needed the service I was made aware by an attorney and later on client services that the individual plans did not include actual representation, but 1-hour consultations only. This was a major let down and I felt an immediate ... read more
Business response:
Hi, ***. We're very sorry to hear about the experience you had with using your individual legal plan. Our standard individual plan provides coverage for common legal matters, such as demand letters, document review, and wills. For matters not covered under your plan, you can still obtain advice and consultations from network attorneys. Attorneys in our network undergo routine evaluation and must adhere to our Attorney Code of Excellence. If a member encounters an issue with a network attorney, a report helps our team investi... read more
I get metlife threw my job. I submitted my yearly health screening claims and I asked for them to be direct deposited. I submitted 8 claims, provided all banking info on each one separately. Someone decided to just mail me 3 checks and the rest EFT. I spoke with the supervisor and they informed me that they can see who did it. It's unexceptable. At this point metlife is unprofessional. Everyone is not trained properly. COVID behavior should be over. They need to retrain employees and stop just looking for bodies to fill a se... read more
I am paying for MetLife legal plans through my employer and it’s coming out of my paycheck every pay period. The only reason that I got the plan was because I have some family issues and I need attorney representation. I have called and talked to multiple people to see if they can help me find a lawyer to no avail. I even talked to someone on the legal panel? And spoke to Marc, who was not very nice. It’s very frustrating to have this plan and not find a single lawyer to help me, after all, what are they therefore and what a... read more
I was misled as to what this legal plan covered, as well as the attorneys listed do not even call you back.
Business response:
Hi there. We're very sorry to hear that you're not satisfied with your Legal Plan. We strive to provide robust communications to our members that help explain what types of matters are covered. Additionally, we hold our attorneys to the highest standards, which they agree to meet when applying to join our network. If you have feedback on the information you received regarding your plan or on our attorney network, we encourage you to call our Client Service Center at 1-800-821-6400. They will be able to provide insight into y... read more
They should have a 0 star. Horrible. I had to go online to chat with someone about cancelling or closing out my account and then was told to wait 60 DAYS to repeat the process, to close out my account, while still being charged for those two months. Here’s what happened. I made the mistake of getting MetLife legal instead of MetLife dental. My tooth was hurting that bad. Called the same month to cancel and whoever I spoke with over the phone told me it was cancelled. 4 months later I was still being charged. I had to go to m... read more
Business response:
We're sorry to hear about your frustrations over this mix up. We truly appreciate your feedback and use comments like yours to improve. If there's anything we can do to resolve your issue, or if you'd like to provide additional information about your experience, you can contact our Customer Service Center at ************with these details. They will be happy to assist you further, if needed.
The plan is really not worth the money you put into it. The lawyers don't want any of the cases and barely return phone calls and then when you have Metlife find a lawyer for you all they can do is say, "find a lawyer out of network and we'll reimburse you". Problem is the reimbursement amounts are laughable. As soon as I can get out of this plan I will drop it like a hot potato.
Business response:
We’re sorry to hear that you're disappointed in your experience as a member of our Legal Plan. Your feedback is incredibly valuable, and we'd like to speak with you further to determine if we can find a resolution to the problems you've faced. If you'd like to provide additional details about your situation, please contact us at *************
Metlife Legal Plan is a waste of time and money. Attorney's don't return calls and the ones that answer the phone aren't interested and don't give any legal advice. Customer support is no help also. A ZERO should be offered as a rating.
Business response:
We're very sorry to hear about any issues you've had with your Legal Plan. Our network attorneys are expected to uphold our high standards, including communicating in a timely manner. We'd like to assist you in this matter and try to resolve any issues with using your legal plan. Please give us a call at ************with details about your experience so we can see how we can help.
MetLife was a life saver for my children and I after my their father, my ex-husband died unexpectedly and intestate and we had to sell the estate. I hired an attorney through Metlife Legal Prepaid services who handled all the probate, and estate matters. Our life was much easier because of the plan.
Frequently asked questions about MetLife Legal Plans
How is MetLife Legal Plans rated?
MetLife Legal Plans has a 2.9 star rating with 197 reviews.
When is MetLife Legal Plans open?
MetLife Legal Plans is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com