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MetLife Legal Plans
- Legal
- Cleveland, OH
About this business
Hyatt Legal Plans, a MetLife company, is the country's largest provider of legal voluntary benefits, serving three million people at more than 2,000 organizations, including 180 Fortune 500® companies. We have more than 39 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and network attorneys.
Location details
1111 Superior Ave E, Ste 800, Cleveland, OH, 44114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
MetLife Legal is terrible and appears to be a scam. They advertise a wide of legal services that their attorneys supposedly cover, but conveniently omit the fact that MetLife will only pay for one or two of those services. For instance, they refuse to cover the attorney's fees for assisting with or filing Letters of Administration, a fundamental service. Earlier this year, I attempted to contact an attorney for a different issue, but the result was disappointing. There were no callbacks, no acknowledgment of my request for t... read more
Two very week points what I observed : 1) Attroney or Attorney Firm start ignoring when they heard that we seek help being part of Met Life legal membership 2) The Worst and horrible is that Metlife could not provide a single attorney for help even after 8 business days 96 hours past Client Enquiry. Zero compliances and Customer services are very rude to cut the conversation. Total waste of membership money
I used Met Law several years ago and have carried the plan for many years through my employer. This time it appears that it's a do it yourself online app. I am just going to make the changes on my current will and have it notarized. No advice is offered. I inquired through customer service and 'they'll get back to me'. So it's a big no on renewal when my benefits are reviewed at the end of this year.
Once an attorney hears that you'd like your issue covered under the metlife legal plan, they find a way to decline working on it. There are several attorneys listed on the metlife website to contact, and they will either not return your call, say they not longer do that type of work, or formally decline working on it.
I was just looking for support on a family law case. I only received 1 call back after several and they said they couldn't help me. Not wasting my money again for people who don't entertain me at all. I hate I lost my money.
Keep your money an hire one on your own. Called three separate times for a lawyer never did get one even though I was covered each time.
Found a better lawyer in 5 minutes on google. Keep your money, speak to the lawyer on your own. If they can't help they may point you to one who can, if start by saying "I'm on a monthly plan" you loose all your leverage. Remember you are hiring a professional, respect them like a professional, they will respect you as well.
Business response:
Hi ********, We’re sorry to hear that you had a poor attorney experience with a network attorney. Please call our Client Service Center at ************ so that we can follow-up with the attorneys to make sure they are delivering the service experience you expect. What you have shared is not a typical complaint. We would like work with you to resolve your matter and connect you with an attorney for your covered legal matter. Thank you.
Everything everyone says is completely true and accurate. It's a scam and they keep replying to everyone with the whole "please contact the client service center" which is useless and they can't be reached and I imagine if I ever did get someone to answer me it wouldn't help anyways. I mean if they can't be bothered to answer your messages why would you expect any service if you DID get a hold of anyone?
Business response:
Hi Justin, We do ask members to contact us if they have an issue with an attorney or with the legal plan coverage. We can't resolve issues on the BBB website. Our call center in Cleveland answers calls within 30 seconds and the number of dropped calls is extremely low - that's why we encourage you to call us and get assistance for the covered legal matters you are entitled to. You can also live-chat online at members.legalplans.com.
I was frustrated with the management of my building contacted lawyer Jeffrey G**** of great neck suite 206 Citibank building .He was pleasant and get the issues solve within an hour time
Business response:
Thank you for sharing your experience, *****!
Frequently asked questions about MetLife Legal Plans
How is MetLife Legal Plans rated?
MetLife Legal Plans has a 2.9 star rating with 197 reviews.
When is MetLife Legal Plans open?
MetLife Legal Plans is closed now. It will open tomorrow at 8:00 a.m.
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