This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
MetLife Legal Plans
- Legal
- Cleveland, OH
About this business
Location details
1111 Superior Ave E, Ste 800, Cleveland, OH, 44114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Found a better lawyer in 5 minutes on google. Keep your money, speak to the lawyer on your own. If they can't help they may point you to one who can, if start by saying "I'm on a monthly plan" you loose all your leverage. Remember you are hiring a professional, respect them like a professional, they will respect you as well.
Business response:
Hi ********, We’re sorry to hear that you had a poor attorney experience with a network attorney. Please call our Client Service Center at ************ so that we can follow-up with the attorneys to make sure they are delivering the service experience you expect. What you have shared is not a typical complaint. We would like work with you to resolve your matter and connect you with an attorney for your covered legal matter. Thank you.
Everything everyone says is completely true and accurate. It's a scam and they keep replying to everyone with the whole "please contact the client service center" which is useless and they can't be reached and I imagine if I ever did get someone to answer me it wouldn't help anyways. I mean if they can't be bothered to answer your messages why would you expect any service if you DID get a hold of anyone?
Business response:
Hi Justin, We do ask members to contact us if they have an issue with an attorney or with the legal plan coverage. We can't resolve issues on the BBB website. Our call center in Cleveland answers calls within 30 seconds and the number of dropped calls is extremely low - that's why we encourage you to call us and get assistance for the covered legal matters you are entitled to. You can also live-chat online at members.legalplans.com.
I was frustrated with the management of my building contacted lawyer Jeffrey G**** of great neck suite 206 Citibank building .He was pleasant and get the issues solve within an hour time
Business response:
Thank you for sharing your experience, *****!
Horrible service. Essentially a RIP OFF. I have contacted more than 10 listed attorneys and none of them accepted the covered services. You'll be said no from the Attorney's office before you can even speak with an Attorney.
Business response:
Hi *********. We’re sorry to hear that you had a poor attorney experience. We encourage you to please call the Client Service Center at ************ so that we can find you an attorney and follow-up with any attorneys who did not call you back.
An absolute SCAM. Do NOT ADD THIS METLIFE LEGAL SERVICE TO YOUR INSURANCE COVERAGE, IT IS A COMPLETE SCAM. Metlife only gets them to offer you a discount, metlife does not cover any costs at all. The attorneys can then overcharge you to combat your discount, example of a real personal example with a metlife attorney who quoted $5000, but with my special metlife dicount of $500 you only have to pay $4500! Then another attorney quoted me $2500 for the exact same cause number and case description and even offered more help with... read more
Business response:
Gosh, that's frustrating, ***! We are sorry to hear about your experience. Please call our Client Service center at ************ and we'll help you find an attorney who can provide covered services to you.
Can You Spell Rip OFF!!! Dont waste your money on it. They don't pay their attroneys' squat so you don't get squat from their attoney's! When attorney's cost $200.00 to $400.00 per hour or more what do you expect when MetLife pays their attorneys approximately $15.00 per hour????
Business response:
Hi *****We’re sorry to hear that you had a poor attorney experience. Whether it was with one or multiple attorneys, we encourage you to please call the Client Service Center at ************ so that we can follow-up with the individuals who you have called out. What you have shared is not the typical customer experience. Our network attorneys would likely not remain with us if we were paying a less than sustainable fee. Currently, their fees are competitive, and we’re pleased to share that we initiated a fee increase just las... read more
I’ve used this service about 4 times now. Family law, bankruptcy, traffic law and city ordinance law. I’ve also reached out with questions and have gotten quick answers from friendly attorneys. Only once did I have an awful attorney. All of the rest have been very helpful. There are some attorneys that never reply. They need to remove themselves then.
Wow. What a scam. The workload to find an attorney is intense, and the contracted attorneys have one goal— get your case iD and get you off their backs as soon as possible. Tired, ineffective lawyers are the only ones to choose from — I can’t recommend enough that you stay away and save yourself the headache and expense of this legal plan.
Business response:
Hi ******We’re sorry to hear that you had a poor attorney experience. Whether it was with one or multiple attorneys, we encourage you to please call the Client Service Center at ************ so that we can follow-up with the individuals who you have called out. What you have shared is not the typical customer experience. Our network attorneys undergo a comprehensive vetting process, and part of that includes communicating clear expectations in how they are to engage with plan members. This includes, and is not limited to, cl... read more
Don't do it! I attempted to use Met Life Legal Plan through my employer group plan and it has been a nightmare, months of trying to hire a decent lawyer within their network. The google reviews for the lawyers vary with some being accurate with bad reviews and the others who have 5 stars must be edited, I've had a mix of lawyers not taking my case, or some take one call but don't want to represent me, then tell me to take legal action myself rather than use their services, some pretend they don't know and then one lawyer who... read more
Frequently asked questions about MetLife Legal Plans
How is MetLife Legal Plans rated?
MetLife Legal Plans has a 2.9 star rating with 208 reviews.
When is MetLife Legal Plans open?
MetLife Legal Plans is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com