MetLife Legal Plans

Richard J 

on BBB

3 years ago

I work for ***** ********and through my employment with writer there was an option for prepaid legal I accept it I work for rider for 2 years ******** did not renew the contract so now I'm back with the ********I did not hear anything from prepaid legal services so I called *****they told me to call MetLife and I was told that it was non-transferable and none refundable I never use the service only they take out my weekly check when I was with *****.. if it is not transferable or non-refundable due to a fault not of my own b... read more

Ryan G 

on BBB

3 years ago

I used them twice in a year, once for an attorney for a primary residence that I purchased and another for an estate plan. For the latter, I had gotten laid off in the middle of my work with the estate plan attorney. As a result, I was no longer paying for premiums through my employer. Since the estate plan work had not yet completed, I would have understood and respected if MetLaw cut me off from funding the estate plan work. But instead, they agreed to still pay for the work until completion. If offered this plan again thr... read more

Aaron C. 

on BBB

3 years ago

I agree with all the other bad reviews. I opened a case for reimbursement. 30 days later heard nothing. Called the metlife legal plan call center. All they could tell me is, yes...claim rec'd but no notes and they would have to call a different dept,, that didn't answer so they'd send a message and someone would call me back. After 4days and fighting, I finally got a supervisor online, who said yep..it's there, and you'd get an email in next day or so. I got an email from him saying fee reimbursement will contact me about my... read more

David J. 

on BBB

3 years ago

Absolute waste of time and more importantly effort. After hours of navigating online to try to find out how to utilize this benefit, I was given a list of attorneys and contact info. None of which were close to me or specialized in my type of case. Essentially I paid for a phone book that you have to jump through hoops to use and that was it. They didn't put me in contact with attorneys, they didn't get me a consultation, and it looks like all they've got is traffic ticket and will/estate lawyers. I hate it for anyone who fi... read more

Larry C 

on BBB

3 years ago

I have to agree with the other reviews. I've subscribed with them for years but they have definitely gone downhill the last few years. Fewer lawyers in their referral and those that they do have either don't respond or are no help. Examples...speeding ticket: lawyer didn't do anything that I couldn't have done myself. Another speeding ticket: no lawyers anywhere near where I got the ticket and they said they would only reimburse a portion of what it would cost to hire one. Will: only one firm listed anywhere close to me and ... read more

SAMANTHIA R 

on BBB

3 years ago

If I could rate them lower I would. I have this legal plan through my employer and I have called 3 attorneys 3 times each and still have not received a phone call. They just will not return a call. What am I paying for? I am not going to be participating in this program just to call and get names. 

Tanya E 

on BBB

4 years ago

I signed up for met legal Planned through my work. I gave them my money every month. I finally need to use the service and I look up some attorneys on the website. None of the five attorneys that I called return my phone call. I called Matt Legal and tell them what happened. They send me a list of 20 attorneys, none of them who specialize in the service that I need. Total waste of time and money. 

Michelle H 

on BBB

4 years ago

This is the worst plan of all time. I called and was given the names of 5 attorneys to handle a dispute with my condo board. This attorney Kaufman responds. I tell him the details and he sends an email to my condo board and Managing Agent. Kaufman tells that them they should provide information with regard to damage to my property. I call him a few days later to see if they responded to him. He says he did not receive a response. I asked well what are next steps. He tells me that he is not doing anything further. He told me ... read more

Sydney j 

on BBB

4 years ago

I perchance the legal plan through my job. I had some legal representation done with an attorney of my choice and had them filled the billing information. I submitted the application to MetLife for the reimburse and consistently got the run around. You cannot speak to anyone directly that handles your case. This is more than a year now and has not been resolved.