This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Mercedes-Benz of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
9600 San Pedro Ave, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
MB of San Antonio & the HVAC problem of Mercedes vehicles They have excellent customer service particularly Tyler Jordan who always has been professional & knowledgeable & has helped me save money on my GLK maintenance services all these years. But I have an ongoing HVAC problem with my GLK which I noticed 4-5 months after I bought it brand new. There’s is this moldy type odor coming out from the vent that I have to have the filter changed 3 times a year or have them wash/clean the whole system at my cost of course. There wa... read more
Business response:
Maria, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your experience. We hope to talk with you soon. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
MB service Michael Nolte is very professional and helpful
Business response:
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Disappointed The time to finish the service was as promised
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great service again! From the moment you pull up, Jesse Guerrero greets you, they check you in right away, and then I worked with Tyler to see what was best for my car.
Business response:
I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
I totally walked away feeling scammed I brought vehicle in for something simple ended up with service manager doing recommended things on my vehicle without asking me. My bill was way more than expected. Plus, he lied and changed his story.
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
The best car buying experience!! Was the most professional, friendly, car buying experience I think I have every had in all the years of purchasing vehicles. The entire team exhibited a genuine interest in earning my business. All aspects of the purchasing process was very professional, and focused on making the buying experience easy for me. Ralph, Alejandro, Christina, and Mychal were exceptional. Their patience and commitment to ensure I had the right purchasing experience was very much appreciated, and an indispensable q... read more
Business response:
Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Mercedes of San Antonio Sales Experience The process was easy and the salesperson and finance salesman were courteous and informative. They did a thorough job of explaining the functions of the car and the financing and warranties respectively. Made the process enjoyable. The after sales response to my inquiries were equally stellar.
Business response:
Thank you for taking the time to share with us! The goal of the Mercedes Benz of San Antonio team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Buying a Benz during the pandemic! Did a great job protecting the customer from any possible Covid exposure.
Business response:
Don, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Mercedes Benz of San Antonio! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great Car and Experience! The simple process. great level of effort from our sales person Robert making everything run smoothly for us. Best experience buying a vehicle I have ever had.
Business response:
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Frequently asked questions about Mercedes-Benz of San Antonio
How is Mercedes-Benz of San Antonio rated?
Mercedes-Benz of San Antonio has a 4.5 star rating with 4,198 reviews.
When is Mercedes-Benz of San Antonio open?
Mercedes-Benz of San Antonio is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com