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Mercedes-Benz of Rochester

4.7

About this business

Presenting leading German performance and luxury, our new Mercedes-Benz dealer delivers European refinement to drivers all around the Rochester area. Take your pick from the competitive CLA-Class to the top-tier Mercedes-Benz S-Class. This automaker has over a century of leading the way under their belts and we're proud to deliver that luxurious tradition to local drivers. 

Location details

4296 W Henrietta Rd, Rochester, NY, 14623, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:00 p.m.
Tue9:00 a.m. to 7:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
4.72,516 reviews
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Matt Coccia's profile image
Matt Coccia 
6 years ago

I don't recommend for Sprinter vans, especially for fleet. This is the only dealer in town and they only have 1 Sprinter tech for repairs, recalls and warranty. If you need a fleet van, do yourself a favor and buy a Detroit brand. There's dealerships all over with lots of techs, late and Saturday appointments so you can keep your fleet van on the road making money. 

Gillian Flynn's profile image
Gillian Flynn 
recommend  Recommended
6 years ago

James Jones amazing. Listens to his clients and what they want. I had such a great experience when I trade my car for an SUV after only 3 months. I give them a 10 

Denise Watson's profile image
Denise Watson 
6 years ago

I took my SUV in for $500 B service which includes tire rotation. They did not rotate the tires as my husband marked them prior to service. This is not the 1st time Rochester MB has cheated us as customers!!! 

Stephanie Hasseltine's profile image
Stephanie Hasseltine 
6 years ago

I had a wonderful experience working with Sharon! I would highly recommend to anyone! And they even came to my house to hook up the garage door opener! � 

Terri Tietjen-Botwinick's profile image
Terri Tietjen-Botwinick 
6 years ago
Jessica Pitoniak's profile image
Jessica Pitoniak 
6 years ago

First time @ Mercedes Rochester as I’m from Syracuse and I couldn’t be happier. Our local Mercedes couldn’t get me in for weeks and they got me in within 24hours. Steve was great to work with and made sure my car got fixed quickly! Thank you! Lifesavers!! 

Jerry Geraci's profile image
Jerry Geraci 
7 years ago

I contacted this dealership when I was out of town. This is the first time I purchased a car from a picture and with knowing about the good reputation of the company I was dealing with. My inquiry was promptly given to our salesman Jason St. John. It was a pleasure dealing with Jay from start to finish. We did start out purchasing the offered warranty options at this time and did not feel any pressure to do so. Very classy! We were introduced to several individuals that would be there for future contact and service. What is ... read more

Betsy Rulison Outman's profile image
Betsy Rulison Outman 
7 years ago

Same review I left on Google... They are THAT stereotypically deceptive dealership, taking advantage of customers (our) lack of knowledge. We love owning a Benz, but deeply regret their price gouging, especially for service and maintenance. Any recommendations on trustworthy Benz dealerships? Consumers beware ugggh big mistake 

Qi Wang's profile image
Qi Wang 
7 years ago

The best service one can expect. Thank you Stephen. 

Frequently asked questions about Mercedes-Benz of Rochester

How is Mercedes-Benz of Rochester rated?

Mercedes-Benz of Rochester has a 4.7 star rating with 2,516 reviews. 

When is Mercedes-Benz of Rochester open?

Mercedes-Benz of Rochester is open now. It will close at 6:00 p.m.  

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