Meier Construction-Engineering

Christy M 

on BBB

3 years ago

We paid to have the trash removed off our property during the strike last year. Then I got a notice that I was past due. I called and they explained to me that to make up for missed pickups, they picked up extra trash and didnt charge for it. Um what? I explained I didnt have extra trash as we hired a private company to come and dispose of it. I dont understand why they would expect us to pay for a service we didnt receive. I voiced my concern over and month or two ago and no one has an answer for me, let alone return my cal... read more

Patti T. 

on BBB

3 years ago

Im here to echo what everyone else has been saying. Lack of pick up, many excuses, rate hikes that are nearly double, lack of customer care. A month without recycle pickup with the response of well be there tomorrow. Lack of empathy from customer service individuals, including (and Im not kidding here) yeah yeah. We shouldnt have to threaten you with a lawsuit to have service or to get a refund for lack of service. We had such fantastic service before Republic purchased our prior provider. It was decent for maybe a year at t... read more

Dan P 

on BBB

3 years ago

My trash was not picked up in ************* ******* this past Tuesday. This is the 6th time in 8 weeks it's been late but this is the worst. All week I've heard from them we will be there today. LIES! Horrible customer service. Zero integrity and refuse to make this right. My trash is piling up at the curb. I've filled a second can now that I had bought before. Tomorrow I will start a third can. The sad thing is they get the other side of the street but can't figure out how to turn the truck around and get my side of the str... read more

Jamie P 

on BBB

3 years ago

I consistently have to file a missed pickup with Republic Services. At least every other week this trash company does not pick up one of my 3 trash services. The company policy is to pick up the missed service within 48 hours. Republic Services will oftentimes not pickup my missed trash pickup until my following trash day, a complete week later, if they come by. The company raised my rate within the last service period from $88 to $145. Not once in my many calls to complain about their numerous fails to complete their servic... read more

Tammy T 

on BBB

3 years ago

They stopped picking up my yard waste and organics and didn't ever treat me like a valued customer. I quit their service since I was having to call in daily to find out when they were going to pick up my yard waste and organics. They kept telling me "tomorrow" but it never happened. 

Kate M 

on BBB

3 years ago

In Oct 2021 I had set up a bulk pick up. I called the company ahead of my regular pick up as the website stated I should do. When pick up day my bulk items were left by the curb & not picked up. Since I had a get together the weekend after the items were supposed to be picked up I had to put the items in my garage & was unable to use my garage for the get together. I re called & asked about the pick up - the representative said the items could be picked up the next week. I moved the bulk items to the road again & someone end... read more

Cliff P 

on BBB

3 years ago

Generally, we've had decent customer service from this company through our local branch. However, they have a billing practice that certainly leaves a lot to be desired. First, they nearly doubled my **** due to "environmental fees" they say cannot be negotiated. Well, be that as it may, my issue has to do with the way they handle billing. I have autopay and have a limit on what they can be paid that has been enough for a couple of years. Today, June 15, 2022, I received an email at 12:26 pm stating the new amount and that i... read more

Ros W 

on BBB

3 years ago

Poor service-play games/retaliation I have lived in this area for 20 years as I watch this company fail to miss my trash pick up every month. After filing at least 4 complaints in the past year, they chose to retaliate by intentionally missing trash pick up, one day I was outside while the truck stopped in front of my yard to signal to me to turn the trash can around so he can pick up the bin using the truck. as I did. Its not required to place the trash can to a certain side & if he doesn't like it; he plays games by placin... read more

Nicole B 

on BBB

3 years ago

I got a letter from them on June 1, 2022 advising of a new surcharge, Fuel recovery fee, that would be a fluctuating percentage of all invoice charges. At the time of the letter it was 18%. When I got my **** 13 days later it went from $165 to $156 much more than an 18% increase and the only change was the **** **************** just said when our costs increase we need to pass that along to our customers. I get needing to charge more when you have more costs, but $400 per year seems a little excessive.