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Medical City Dallas Emergency Room
- Dallas, TX
About this business
Location details
7777 Forest Ln, Dallas, TX, 75230, United States
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So far not impressed. I am thinking they must be understaffed. The nurse my mom has is kind and seems competent; just have t seen her much. I have spent a lot of time in hospital over the past couple of years and expected the same care at all. Please consider requiring nurse to check on patients more often at a minimum.
Business response:
Thank you for bringing this matter to our attention. We consider it a privilege to care for and serve our community and appreciate your honest feedback, as it helps identify ways we can improve. Our patient advocate would appreciate the opportunity to discuss your concerns further at 817.347.1957. Thank you again.
Our nightmare began at 4:30am on August 21, 2020 and is ongoing. The patient lay in the ER for so many hours his appendix burst. The phone in the room is never answered, nor the phone at the nurses' station. We are not allowed to visit. It's the weekend and Administration is not available. The doctors are not available. The nightmare continues.
Business response:
Glenda, thank you for sharing your experience. We completely understand how frustrating that must have been to not be able to visit and feel detached from your loved one in the ER. We would like to look into what happened. Could you please call our patient advocate? Her name is Patricia and she can be reached at (702) 916- 9173. We also sent your review to our admin team so they are aware. We look forward to speaking with you.
Our nightmare began at 4:30am on August 21, 2020 and is ongoing. The patient lay in the ER for so many hours his appendix burst. The phone in the room is never answered, nor the phone at the nurses' station. We are not allowed to visit. It's the weekend and Administration is not available. The doctors are not available. The nightmare continues.
Business response:
Glenda, thank you for sharing your experience. We completely understand how frustrating that must have been to not be able to visit and feel detached from your loved one in the ER. We would like to look into what happened. Could you please call our patient advocate? Her name is Patricia and she can be reached at (702) 916- 9173. We also sent your review to our admin team so they are aware. We look forward to speaking with you.
This preferred provider agreement with air methods led to a 30 minute wait for a critical care patient transfer when there were 4 other closer aircraft including 2 air methods aircraft. One was on its way back to base and the other was intentionally delaying to take a transport for another hospital system.... saving money again eh?
Business response:
John, thank you for taking the time to share your concerns with us. We would like to discuss this further with you but not through social media due to privacy considerations. Please call us at 813-916-0732 and we will be able to more fully address your concerns.
So far not impressed. I am thinking they must be understaffed. The nurse my mom has is kind and seems competent; just have t seen her much. I have spent a lot of time in hospital over the past couple of years and expected the same care at all. Please consider requiring nurse to check on patients more often at a minimum.
Business response:
Thank you for bringing this matter to our attention. We consider it a privilege to care for and serve our community and appreciate your honest feedback, as it helps identify ways we can improve. Our patient advocate would appreciate the opportunity to discuss your concerns further at 817.347.1957. Thank you again.
This preferred provider agreement with air methods led to a 30 minute wait for a critical care patient transfer when there were 4 other closer aircraft including 2 air methods aircraft. One was on its way back to base and the other was intentionally delaying to take a transport for another hospital system.... saving money again eh?
Business response:
John, thank you for taking the time to share your concerns with us. We would like to discuss this further with you but not through social media due to privacy considerations. Please call us at 813-916-0732 and we will be able to more fully address your concerns.
RecommendedAbsolutely phenomenal with COVID patients!! Truly believe the staff and exceptional doctors saved my mom! I thought we lost her, yesterday she took my hand in both hers, lifted my hand to her mouth, and kissed it!!! Sent to a LTC facility to wean off the ventilator. We are praying she can return to SDGH for her rehabilitation! No better place, we trust them!
I wouldn’t recommend going to Seabrook ER unless you are literally dying and/or have plenty of money to throw away. I went there not long after they opened with fever and a sore throat, they did a rapid strep test, gave me no meds, and sent me home. They never called to give me my results or follow up (I was leaving for vacation that same day and some antibiotics would have saved me days of pain while traveling) but I did get a nice little $1600 bill a few months later, even through my insurance covered ER visits. I was able... read more
my daughter was laughed at and not helped when she was in pain
Business response:
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact our Patient Services Department at 850-863-7603. We look forward to hearing from you.
Frequently asked questions about Medical City Dallas Emergency Room
How is Medical City Dallas Emergency Room rated?
Medical City Dallas Emergency Room has a 4 star rating with 2,256 reviews.
When is Medical City Dallas Emergency Room open?
Medical City Dallas Emergency Room is open now. It is open 24/7.
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