This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Medical City Dallas Emergency Room
- Dallas, TX
About this business
Location details
7777 Forest Ln, Dallas, TX, 75230, United States
Get directions
The imaging tech was disrespectful and abusive. She acted as if I were an inanimate object going as fast as she could pushing the wheelchair and coming to an abrupt stop each time.
TriStar ER left me in their room crying for hours with what I now know is appendicitis. They did not give me an IV or any releif for 2.5 hours before I literally walked out of the room to tell them I will be leaving to go to Williamson ER as I could not stand the pain any longer. Williamson ER got me an IV and pain relief and diagnosis in a shorter time than TriStar could even get my information taken. TriStar should not consider themselves an emergency room, rather a glorified walk in clinic. I am now awaiting surgery in th... read more
Business response:
McKinley, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our ER Admin department, and they would like to speak with you personally. Our Director is available to receive calls from 8 am - 5 pm. At your convenience, please contact them at 931-489-1201.
To the nurses and doctors in the er... next time your patients husbands calls for help and runs to the front desk pleading for help because his wife has fallen out of her bed with chest pain not being able to breath passed out having a major panic attack... do your job and at least act like you care. If it wasnt for my husband, i would probably not be here to tell my story. If you care for your loved ones... take the drive and go to a hospital that cares aboutbits patients. The drive is worth it when it comes to your life or... read more
Business response:
Thank you for reaching out and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please don't hesitate to reach out to us at 904-639-3714, and we will follow up as soon as possible. Thank you.
RecommendedI was there is past Monday June 8,2020 I had a stroke they acted fast hot TPA I was able to move my right arm a little bit I want to thank all the people that had helped me especially the SICU all the nurses that took time to help during their busy days and smiling faces especially during this difficult time I wouldn’t go to another hospital 🙏🏻❤️Especially the nurses Julie C,Kim ,and Joe
Business response:
Thank you for taking the time to leave your feedback! I have shared your comments with our team, and we are so glad you are doing better! Thank you for choosing TriStar Summit as your healthcare provider!!
I would never use this hospital not even for an emergency
Business response:
We regret that your visit with us fell short of expectations. Please reach out to us so we can learn more about your experience. Please contact our Director of Patient Safety, Christy Gudenkauf at 816-698-8151 so we can discuss your visit greater detail.
I had a very bad experience at this hospital! I would not recommend anyone to go there. The staff was far from being friendly let alone explaining some things to me. Every question I asked was answered with numerous answers, never once was I honestly told the truth! Needless to say, I signed myself out and am seeking medical attention elsewhere.
Business response:
We regret that this experience fell short of expectations. Please reach out to us so we can learn more about your experience. I am happy to connect you with the nurse manager in charge of the floor for which you were a patient.
When a woman comes in your hospital over a course of three days saying she's in excruciating pain from labor, DON'T SEND HER HOME THREE TIMES! The third night and visit my sister showed up to your hospital in labor, she not only was still in labor but diagnosed with a urinary tract infection and they STILL sent her home! Only she didn't go home. She drove on the other side of town at 3 in the morning to another hospital which welcomed her with opened arms, admitted her and also gave her pain relief to relax her during her la... read more
Business response:
Thank you for your honest feedback and for bringing this to our attention. What you describe is not our standard of care. We have reached out to our patient advocate, who would like to discuss this experience further. At your convenience, feel free to give them a call at 615-768-2916.
When a woman comes in your hospital over a course of three days saying she's in excruciating pain from labor, DON'T SEND HER HOME THREE TIMES! The third night and visit my sister showed up to your hospital in labor, she not only was still in labor but diagnosed with a urinary tract infection and they STILL sent her home! Only she didn't go home. She drove on the other side of town at 3 in the morning to another hospital which welcomed her with opened arms, admitted her and also gave her pain relief to relax her during her la... read more
Business response:
Thank you for your honest feedback and for bringing this to our attention. What you describe is not our standard of care. We have reached out to our patient advocate, who would like to discuss this experience further. At your convenience, feel free to give them a call at 615-768-2916.
Frequently asked questions about Medical City Dallas Emergency Room
How is Medical City Dallas Emergency Room rated?
Medical City Dallas Emergency Room has a 4 star rating with 2,256 reviews.
When is Medical City Dallas Emergency Room open?
Medical City Dallas Emergency Room is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com