Mcgrath Honda Of St. Charles

Khushbu D 

on BBB

3 years ago

My family and I worked with Aldo and his manager ****** We came in not sure of what to expect and really having to buy a car due to a terrible car accident. We were able to test drive two types of SUVs, and we were met with a lot of patience and respect. This process is stressful as it is but Aldo and ***** were able to help us out. We had a bit of an issue with the interim manager, with disrespectful language, and tone. He seemed to interfere in the middle of our deal, and Aldo had to grab ***** before things escalated. Aft... read more

Michael J 

on BBB

3 years ago

The worst dealer by far. Avoid at all cost. Don't fall for fake deals.I have purchased many cars through my life so far. This dealer is the worst by far. I came in for a good deal and by the time I finished, I found myself $2500 more than what I wanted to be. Addition of accessories and lowing the value of my trade. That is not the worst yet. I went in to sign the documents and the original price of the car went up by $5000 more, expecting for the buyer to sign without looking at the numbers. Still after another hassle it wa... read more

Griselda T 

on BBB

3 years ago

Do not do business with them, BEWARE. Negotiated a $1,000 deposit to $500 for a 2022 Honda Civic honored by a manager and when we called to pay very unprofessional & rude business development manager, ******* said he could not take my payment over the phone and had no idea why the person we spoke with told us they would take the payment. I asked to speak to the person I spoke to first and he said he couldnt not take payment I must come in person and make the payment there. I said what is the difference of payment over phone ... read more

Dhruv 

on BBB

3 years ago

Inhuman and unethical place. After the accident i needed the car urgently. But the accident was least of the worries. Buying a car from this place was horrible.The experience was harassing and heart breaking at each level of purchase. Sadly still had to buy a car from them.1. First the initial salesman and pitch side.I came with an online quote that included with price and fee. I confirmed tat over all call too. As i reached there i was told its not possible. Upon showing the email i was told by one of the managers who says ... read more

Brian A 

on BBB

4 years ago

I went to help buy a car for my son. They played the usual used car tactics. They asked what payment I wanted and for the time period. I had him initial it. We waited an hour or so to get in for financing. They gave me a good percentage rate and the payment was ok with my son. They threw in a good coverage warranty that I was told was $11 a month. It was real late and I wanted to get out of there. I signed the paperwork not paying a lot of attention. Shame on me. I looked over the paperwork the next day. I did not have a cop... read more

sue y 

on BBB

4 years ago

The finance department scammed me on the *** loan rate. He said the best rate I (with high credit score) get is 3.99%, but I found online later that the average rate is 2-2.5%.He also tried to add an additional $1,000 on the agreed price. When I questioned that, he said it's including the sales tax and interest. It's either this person is UNQUALIFIED or the store is a scam.He also tried to trick me to buy a 7-year system insurance that covers the car computer system. He said I stopped paying the monthly premium as soon as my... read more

Matthew M 

on BBB

4 years ago

This dealer is by far the most deceptive that I've encountered. This is the 9th new car I've purchased and the 5th Honda product. We started with an agreed price from an internet offer, and they hid $695 for accessories and $800 for a key FOB replacement plan into our payments without a clear breakdown on the purchase agreement. We never asked for accessories and clearly declined the key FOB replacement plan when offered. You will need a calculator and good math skills to calculate the taxes and do a thorough review. At the ... read more

Tammy T. 

on BBB

4 years ago

This is the most shady and dishonest dealer I have ever worked with. They hide charges in your sales contract and rush you through signing. You have to review it very carefully before signing. I’m still trying to get a $1,000 refund on some hidden charges from a car I bought 5 months ago. I’ve been told by Nelly in the finance department that the refund is on its way, but nothing. Save your time and go someplace else! 

Mark D 

on BBB

4 years ago

I don’t do online reviews, (though I did another one a couple of weeks ago). But I feel like I really need to do this review. I’m in my late 50’s and between my cars and helping my children buy cars, I’ve experienced the process many times. I have never had an experience as good as the one I recently concluded at McGrath Honda in St. Charles. I helped my daughter to purchase a used car at McGrath this past week. Understand that this vehicle was probably the lowest value car on the lot. This means that we are far from being o... read more