Mcgrath Honda Of St. Charles

Jessica H 

on BBB

a year ago

Please do not go here to save yourselves a nightmare! "Purchased" the vehicle on July 28. Came back Monday, July 31st.My first payment is Due Aug./30. Yesterday I found out they have not funded my old loan and that I am now being reported for a late payment on my old loan. No one took the time to tell me that the process could take this long and to make my payment for now to my old loan, from previous experiences, this normally does not take this long to process. They were so busy trying to shove down my throat the premium p... read more

Jose R 

on BBB

a year ago

Worst car buying experience i had ever had. The only thing good about it was the sales rep and that is it. I wanted to purchase 2 civics the day we went in. 1 was a hatchback and the other was an **, once we got to choosing what trim we wanted and so forth i was very upfront about not wanting any dealer add On's for the *** Well they started paperwork for the hatchback and once credit score was checked and primary paperwork was signed they told me that the ** trim has to have a 3-4,000 dollar dealer add on. So i had to back ... read more

Amy L 

on BBB

2 years ago

Would highly recommend avoiding this dealership! Im not sure how I wound up buying a car from here. I went to look at a Honda odyssey and found one on the lot I liked. I checked the price online and confirmed. I had received an online cash offer for my trade in for $29,000 which they refused to match. They came back and said it was only worth $23,000. I shouldve walked there but stupidly I didnt. Then the financial guy never showed me the price of the car itself but rather what my overall loan was. He swiped through the iPad... read more

Mohammed A 

on BBB

2 years ago

I love everything about the car the way it drives the color that pearl white with black leather interior look so nice. Thanks a lot ****** & ****you were amazing guys 

James M 

on BBB

2 years ago

Can I give it -2 Stars?This must be the worst vehicle ************ in the county, if not the whole state. Everything they touched or did, they did incorrectly.1) Coolant issue, initial complaint - handled incorrectly.2) Tire pressure - Marked as set to32# on paperwork , supposed to be 35#, but they filled to 39#.3) Stated washer fluid low - was filled 3 days ago.4) Told them not to wash the vehicle (**********) - washed the vehicle.I think this dealership spends too much time and thinking about up-selling service work, while... read more

Dan A 

on BBB

2 years ago

In looking for a new Honda pilot we were not finding many on the lots. McGrath said they had one that we wanted coming in. They demanded a $2500 deposit that was NONREFUNDABLE. Which i believe is illegal. Not only that when it came to trying to nail down a price they did not negotiate on anything. Including the $347.26 doc fee. I know this is the legal maximum in 2023 in ******** but they told me that this was the amount that the state mandated they charge. This was a bald faced lie. There was no good faith negotiation. No m... read more

Peter R 

on BBB

2 years ago

I sold a car to McGrath Honda. I had a surprisingly pleasant experience, was given a top dollar price match from a nationwide used car franchise offer, and through the whole deal was treated well. 

Spencer C 

on BBB

2 years ago

****** provided very informative and speedy sales service. Helped me feel confident and comfortable with my purchase from beginning to end. 

Kathleen S. 

on BBB

2 years ago

They add undercoating and fabric protection and won't remove it from the cost of a car I don't know why except that I was tired of searching for a certified used crv. I did buy it but still feel taken advantage of.