This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Mcgrath Honda Of St. Charles
- Car Dealers
- St. Charles, IL
About this business
Location details
1411 E Main St, St. Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Went in on 8/18/25 due to a nail in my tire. The car was ready on 8/21/25. After a couple weeks I noticed there were some scratches on the inner lip of my wheel with the flat that had been replaced. I took some pictures of the damage and sent it to my advisor, ***** ******* on Tuesday 9/2/25 to review. I was told then on Wednesday 9/3/25 that footage would be reviewed and Id have an answer by Thursday 9/4/25. I did not get any communication. I reached out on Friday 9/5/25 only to get an automated out of office answer. I rece... read more
I dont recommend buying from this dealer. They are deceitful and slimey in how they conduct their business, from closing on the sale to getting financing finalized. First, the prices advertised on their website dont exist. They throw on a bunch of extras that are not optional (splash guards, paint protect, etc etc), so their prices will be almost $2,000 higher than advertised. Youll only find that out when you are in the dealership. Next, they reneged on matching a price I got for another car after they said that they would.... read more
I drove four hours from ******************* Charles to buy a car Id been eyeing for years. I worked with ****** as my Sales Specialist. While friendly, she spoke incredibly fast and was overly energetic, to the point that I joked Id need everything in writing just to keep up. She told me certain things were included in the pricelike undercoatingeven though she knew I lived out of state and couldnt easily return for it.Once I got to the finance office, things went downhill. The finance manager, ***, pushed a warranty. When I ... read more
I went in for a 9:00pm oil change and they did a multi point inspection and found something broken on one of the tire pressure valves. It was not this way before I came, to my knowledge, and the only people that have serviced my tires/oil change etc have been with McGrath St Charles. On the way back home, this light went off saying TPMS. This was not an issue at all before I came in for the oil change and now I'm having this light going off and a broken part that was probably accidentally broken off by someone in the service... read more
I would not recommend buying a Honda True Certified Car from Honda of St. Charles. I bought my True Certified 2021 Honda Pilot on 11/21/2024. Once I brought home the car I found out quick it had many issues that should have been fixed during the certification process.1. Passenger side back break light lose. (still lose)2. Dent in the truck( only fixed because I bought extra protection warranty)3. automatic started did not work all the time.4. clip on window shade broken( I paid $12.00 for a new clip)5. Moon roof really noise... read more
Went to Honda Mcgrath after being hounded all day about a great sale that would end on May 1st , went in and was there for 6 hours. The deal was over before ever going ovver the breakdown. walked out on a vehicle that cost 42k and owe 66k -had great credit, was 4k in negative equity on trade in but not something that would drive the costs to 66k.They are cheats and liars. I have called and talked to managers only for them to talk down to you, because I apparently cant understand. Only to get the run around and no remedies. G... read more
Where do I begin! I bought a 2020 Passport in 2023, that had a veering issue. The sales manager agreed that would be taken care of with the sale. It's been 2 years, and they have not been able to find the problem. As a result, the 2 front tires have worn unevenly (words from their mechanic), ONLY ****** miles on them. They had me come in to drive with the mechanic (******) and confirm the veering because apparently, he said it did not veer. We drove the car, and it happened almost immediately, however, he proceeds to tell me... read more
I had an extremely frustrating experience with the service center at McGrath Honda in St. Charles, and I feel completely deceived by their practices. I took my car in for a routine oil change and basic inspection. I recently visited McGrath Honda in St. Charles regarding a regular scheduled maintenance and a s**** in one of my tires and requested that it be inspected and repaired if possible. While I discussed the issue with the service representative, it appears the concern was never communicated to the service technician. ... read more
Horrible experience at Mcgrath St. Charles and I feel I have no other choice but to take it to BBB. I purchased a new Honda HRV at the end of March 2025, while I was there several things were presented to me as "included" one being an underbody spray which I thought was part of the extended warranty..it is not. It's $699 additional. Once I got home the next day and did the math I realized several add-ons slipped in, I felt sick to my stomach and violated. Long story short I went around the dealership and canceled some add-on... read more
Frequently asked questions about Mcgrath Honda Of St. Charles
How is Mcgrath Honda Of St. Charles rated?
Mcgrath Honda Of St. Charles has a 4.4 star rating with 5,936 reviews.
When is Mcgrath Honda Of St. Charles open?
Mcgrath Honda Of St. Charles is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com