Mcgrath Honda Of St. Charles

Peter R 

on BBB

2 years ago

I sold a car to McGrath Honda. I had a surprisingly pleasant experience, was given a top dollar price match from a nationwide used car franchise offer, and through the whole deal was treated well. 

Spencer C 

on BBB

2 years ago

****** provided very informative and speedy sales service. Helped me feel confident and comfortable with my purchase from beginning to end. 

Kathleen S. 

on BBB

2 years ago

They add undercoating and fabric protection and won't remove it from the cost of a car I don't know why except that I was tired of searching for a certified used crv. I did buy it but still feel taken advantage of. 

Sharon D 

on BBB

2 years ago

Same car dealership "dirty" sales practices as 20 years ago -We recently purchased a used truck from McGrath Honda. We saw it online and confirmed the price with their internet salesperson. Simple & easy -right? Not so when we came in person to purchase the vehicle. The window stick misrepresented the features of the truck. The sale person and Team obviously did not know what features were part of the trim level. The finance person kept us "captive" in his office. Using an ipad quickly swiped through details such as the pric... read more

Rick A 

on BBB

2 years ago

Presented me with a quote before showing me the CarFax which is unusual because I requested it several times. Then the used car manager showed up with it while the salesman became as quiet as a mouse in a corner. Very unusual after being embullient from start to the CarFax request again. The used Honda Passport 2019 had been in two accidents. Was purchased at an auction. "Hey what if we knocked $500 off our price for you......" Such an incorrigible person to experience. 

RE A 

on BBB

2 years ago

Presented me with a quote before showing me the CarFax which is unusual because I requested it several times. Then the used car manager showed up with it while the salesman became as quiet as a mouse in a corner. Very unusual after being embullient from start to the CarFax request again. The used Honda Passport 2019 had been in two accidents. Was purchased at an auction. "Hey what if we knocked $500 off our price for you......" Such an incorrigible person to experience. 

Brandon H 

on BBB

3 years ago

This dealership needs much better service. This is 2022 and people find cars themselves online. This dealer doesnt allow you to buy or place deposits over the phone. They tell you first come first serve. Ok, fine I guess. I setup an appointment for open at 9am. They state if by chance the truck sells in the ************* hours the dealer was open the night before they would call me. The manager told me this, along with ***. Next morning, I arrange a driver to go with me to pick up this truck. Drive 2.5 hours in ******* traff... read more

Robin K 

on BBB

3 years ago

My so called Friend works here so I went in to see if I could trade my ****** for a van I did not receive the kind of assistance I expected , it was the worst car buying experience Ive been in. Only offering me payout on my 2017 ****** and telling me it's not good for business to give me some of my positive equity on the car towards my new vehicle. I know how dealerships work ... you take my car for the lowest possible $ amount and then you **** it up $6000 and sell it for profit. and the used Odyssey I was wanting to trade ... read more

Yuriana C 

on BBB

3 years ago

From the moment I parked I was created by ****. He took the time to listen to what I was looking for. He was very descriptive with the van and knew a lot about it. Which helped me make my decision a lot faster. The purchase of the vehicle was fast and easy. There was a small hick up and **** took care of it right away. He went above and beyond to get me my vehicle. I am very happy and satisfied with how **** works. We will definitely refer him to our family ans friends.