This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Matthew Eidem, MD
- Gastroenterologist
- Plano, TX
About this business
Matthew Eidem, M.D. is a board-certified gastroenterologist in Plano, TX. Dr. Eidem sees patients for all gastro issues like abdominal pain & constipation. This medical practice specializes in performing colonoscopy procedures and treating hemorrhoids.
Location details
3242 Preston Rd #200, Ste 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I needed a new GI doctor after moving from Houston. After extensive research I chose Dr. Eidem. My wife and I both see him and have been very pleased with our choice. At my first office visit he spent considerable time with me and I was very comfortable talking with him. He has excellent clinical skills, listens well and his staff has been excellent to work with.
Love Dr. Eidem but good luck getting his staff to return a phone call. He is a 5 star doctor, his office staff not so much.
Business response:
Thank you for your feedback and I apologize for any difficulty you experienced when communicating with the practice. All patient communications are important to us, and I'll address the issue described in the review with my team to see if we have a broken process or just made a mistake. Providing excellent customer service along with great healthcare are what we strive to achieve with each patient interaction. We'll do our best to make sure this situation is not repeated. Thank you.
Dr Eidem was personable and very thorough with me. He made sure I completely understood what would happen before and after my procedure. He and his staff were courteous and professional.
I found Dr. Eidem and staff very supportive and informive in answering my question. They were comforting in addressing my concerns.
Extremely great doctor, great bedside manners, competent, caring knowledgeable.
Dr Eidem is an excellent doctor, very professional, knowledgeable, very patient, and very accurate diagnostic to the health problems. He spends enough time examing, listening, , and explaining to the patient. He is the best doctor!
Outstanding doctor with excellent bed side manners.....a winner!!
Excellent experience, Dr Eidem was referred by several moms of Murphy on their FB page. I will also refer due to the favorable experience. Thanks!
I would love to give a review of Dr. Eidem, However because of his office help I am unlikely to ever meet him. I was trying to set up A appointment but after speaking to his support staff I changed my mind. His office staff was not only condescending but extremely rude. I think that's enough.
Business response:
Thank you for providing your feedback and I apologize for the unpleasant phone experience. Our goal is to deliver a positive experience with all patient interactions, and that is very important to me. I'll review our phone etiquette guidelines with my team this week and use this review as an example of where we did not execute our service goal. If you are still needing an appointment, please visit http://www.mattheweidem.com/request-appointment/ and we'll do our best to accommodate your schedule
Frequently asked questions about Matthew Eidem, MD
How is Matthew Eidem, MD rated?
Matthew Eidem, MD has a 4.9 star rating with 934 reviews.
When is Matthew Eidem, MD open?
Matthew Eidem, MD is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com