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Massachusetts Eye and Ear
- Hospitals
- Boston, MA
About this business
Location details
243 Charles St, Boston, MA, 02114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Being in a hospital, having surgery, and spending the night can be terrifying especially if you're a 4 year old little boy... but thanks to the amazing staff in the pediatric unit my step son had an absolutely wonderful experience. They are so caring and compassionate for not only the family but the anxious scared parents as well! Big shout out to Kaylee and Jenna and all the other nurses and support staff who helped our little guy! Top notch crew they have working there �
Business response:
Heather Spring, thank you so much for the positive review! We really appreciate you taking the time to share your experience at Mass. Eye and Ear.
Business response:
Thank you, Amanpreet, for this awesome review!
Watching people behind me get into rooms as I hear residents say , " I'll Sneak you in his room". Is very aggravating when you have been sitting 2 hours
Business response:
Dear Ms. Palmeri – thank you for your feedback. We strive to provide excellent service to our patients and we apologize if that was not your experience at Mass. Eye and Ear. We would like to continue this conversation offline. You will be receiving a call from our Ophthalmology Manager today to make sure your concerns are fully addressed.
Great place, terrible location unless you live across the street
An amazing experience from check-in to finish on the surgical floor! Nothing but courteous, attentive, and efficient care from reception to nurses to our Doctors. Thank you!
Business response:
Meghan - thank you for your kind words and for taking the time to share your experience at Mass. Eye and Ear.
Make an appt for 10 and you don't get brought in for over 3 hours later... This place is a joke. Over booked and understaffed. We're not the only ones either. This isn't the first time either... Hear the doctors are good but this needs to be addressed... This is bull$h*t.
Business response:
Dear Mr. Mellace – We are sorry to learn you were not happy with the wait time for your appointment. We strive to provide excellent service to our patients at Mass. Eye and Ear and would appreciate the opportunity to discuss your experience further. Would you please contact Patient Relations at 617-573-3008 or via email Susan_Corbett@meei.harvard.edu. Thank you.
The only warning I have for other people would concern the "family waiting room" on the 7th floor. I waited in there and even napped in one of the available recliners and was eaten alive by something. My arms and legs are covered in bite marks and still itch like crazy. Perhaps fleas?? Anyway, if you're waiting for a loved one please avoid the waiting room near the cafeteria unless you don't mind being dinner for some tiny critters.
Just wanted to thank all of your staff for a top notch experience today with your pediatric unit. At every point the staff was calm, friendly and bent over backwards to make my daughter comfortable. We had so many people caring for us that I can't even remember everyone's name but Ching our nurse was fantastic as was Ashley the child life specialist. Great support from Nancy in pre-op, Anesthesia team including Dr. Bethany and Dr. Novack and Kathy O in post op. Surgery was performed by Dr. Cohen and I couldn't have been happ... read more
MEE is where miracles happen. Eye sight saved, hearing restored. Surgeons and staff are amazing.
Frequently asked questions about Massachusetts Eye and Ear
How is Massachusetts Eye and Ear rated?
Massachusetts Eye and Ear has a 3.7 star rating with 750 reviews.
When is Massachusetts Eye and Ear open?
Massachusetts Eye and Ear is closed now. It will open at 9:00 a.m.
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