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Massachusetts Eye and Ear
- Hospitals
- Boston, MA
About this business
Massachusetts Eye and Ear Infirmary operates a teaching hospital for Harvard Medical School. The organization offers a range of health, medical and nursing care services, as well as online bill payment options. It offers a variety of treatment and diagnostic services for individual suffering from sinus care and sleep disorders, and head and neck cancer. The organization conducts facial nerve reconstruction, thyroid and parathyroid surgeries. Massachusetts Eye and Ear Infirmary treats various problems related to ears, nose an... read more
Location details
243 Charles St, Boston, MA, 02114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Sue Sartini, thank you so much for your high rating!
Business response:
Evelyn Benton, thank you so much for the positive review!
Have an 11 o’clock apt after a 2 hour drive and tell you that you won’t be called back till 12:45 or later! Starved from midnight �!
Business response:
Hello Ms. Neujahr - We are sorry to learn you were not happy with the wait time for your appointment. We strive to provide excellent service to our patients at Mass. Eye and Ear and would appreciate the opportunity to discuss your experience further to ensure your concerns are fully addressed. Would you please call our Patient Relations Department at 617-573-3008 or email Susan_Corbett@meei.harvard.edu. Thank you.
Being in a hospital, having surgery, and spending the night can be terrifying especially if you're a 4 year old little boy... but thanks to the amazing staff in the pediatric unit my step son had an absolutely wonderful experience. They are so caring and compassionate for not only the family but the anxious scared parents as well! Big shout out to Kaylee and Jenna and all the other nurses and support staff who helped our little guy! Top notch crew they have working there �
Business response:
Heather Spring, thank you so much for the positive review! We really appreciate you taking the time to share your experience at Mass. Eye and Ear.
Business response:
Thank you, Amanpreet, for this awesome review!
Watching people behind me get into rooms as I hear residents say , " I'll Sneak you in his room". Is very aggravating when you have been sitting 2 hours
Business response:
Dear Ms. Palmeri – thank you for your feedback. We strive to provide excellent service to our patients and we apologize if that was not your experience at Mass. Eye and Ear. We would like to continue this conversation offline. You will be receiving a call from our Ophthalmology Manager today to make sure your concerns are fully addressed.
Great place, terrible location unless you live across the street
An amazing experience from check-in to finish on the surgical floor! Nothing but courteous, attentive, and efficient care from reception to nurses to our Doctors. Thank you!
Business response:
Meghan - thank you for your kind words and for taking the time to share your experience at Mass. Eye and Ear.
Make an appt for 10 and you don't get brought in for over 3 hours later... This place is a joke. Over booked and understaffed. We're not the only ones either. This isn't the first time either... Hear the doctors are good but this needs to be addressed... This is bull$h*t.
Business response:
Dear Mr. Mellace – We are sorry to learn you were not happy with the wait time for your appointment. We strive to provide excellent service to our patients at Mass. Eye and Ear and would appreciate the opportunity to discuss your experience further. Would you please contact Patient Relations at 617-573-3008 or via email Susan_Corbett@meei.harvard.edu. Thank you.
Frequently asked questions about Massachusetts Eye and Ear
How is Massachusetts Eye and Ear rated?
Massachusetts Eye and Ear has a 3.7 star rating with 701 reviews.
When is Massachusetts Eye and Ear open?
Massachusetts Eye and Ear is open now. It will close at 6:00 p.m.
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