Mar-Gas

Jen S 

on BBB

2 years ago

Worst Company Ive ever had to deal with. I ordered a delivery more than a week ago, saying we were out of propane. Paid for it and now its 11 days later, and we still have no propane.... in the Pocono Mountains in FEBRUARY. Their customer service is awful, as they direct you to a call center and no longer can contact the local office. I have 3 young children, can't cook for them, and have had no heat for a week. WORST COMPANY EVER! 

Bobby M 

on BBB

2 years ago

The worse business I have ever done business with. They will lie to you on the phone. You order gas when tank gets to the percentage they want you to order at. They give you a delivery date, then a week after this date you are about to run out of gas , they actually told me that they didn’t know what to say. This business needs to be sued for this practice. Definitely looking for a reliable gas company this summer. 

Meagan S 

on BBB

2 years ago

I ran out of gas which is my fault, I paid the 300 dollar fee to have the gas delivered in 24 hours. Which is never was 3 days later. I called every day trying to see when the gas was coming. Kept getting case number when they told me they was gonna refund me my 300.00 and the case numbers were fake. I would give the person I spoke to the case number and they say that number isn’t on the account. Terrible customer service!!! 

Clark B 

on BBB

2 years ago

My employer has a commercial account with Amerigas to provide propane to 8 different propane tanks, three of which hold 1,000 gallons. It is my job to call Amerigas regarding problems with this account. Over the years I have found their pricing to be high and have, sometimes, been able to get the price per gallon reduced to the market price at that time. I have also found their service to be poor. Last Friday I called Amerigas because one of our buildings had run out of gas, which is used for heat (it's February as I type th... read more

Katherine S 

on BBB

2 years ago

One star for nice but entirely useless customer service agents. This company has grown too large and is not capable of handling their markets. Do not lock yourself in with AmeriGas - purchase your own tank and then you can purchase propane from other vendors. Terrible service. So terrible. I drove to a house 45 minutes away to meet them for a pressure test on our 5% tank level (thanks for waiting until the last day of our window). I have been waiting for 5 hours since they were "on the way" but then proceeded to go to a comp... read more

John T 

on BBB

2 years ago

I am on automated delivery and I still have to update my tank levels in order to trigger a delivery. My tank has gotten to zero twice over the last 3 months due to their negligence in maintaining automatic delivery. My house relies on propane for heat. In the winter month, lack of timely delivery should be criminal. They closed their local office during Covid and now the only recourse is to call the national 800 number where they can do absolutely nothing for you. If you have any other choice, use a different company for pro... read more

Heather C. 

on BBB

2 years ago

Amerigas is a joke, their customer service is a joke, their outlook for their customers is no where as it should be. I was told I was set up on a rotating fill. It has NOT been that cold of a winter and I had my tank filled the end of December. The app told me that I should be at 30% and I just knew that we were ok and that the truck should be delivering any day., WRONG...... 0% because the truck never came... WHY??? because the agent set me up as WILL CALL... We ran out of Gas had NO HOT WATER, NO HEAT, NO STOVE. They wante... read more

Edwin M 

on BBB

2 years ago

Today Date 24 February 2022 Disable Army Veteran involve in War Time and Peace Time Conflict and currently over 60 Years Old It has been over 30 days since I requested Gas Refill - Date Requested 21 January 2022 - Gas was deliver and Gas Line Disconnected I was there when deliver … - But, was not notified of the disconnection I call for connection - 24 January 2022 - NO Connection Service were render I contact your Service Department - Numerous Time 1, 2, 3…. - Still no Connection were Render You already place me on Automati... read more

John Y 

on BBB

2 years ago

Amerigas has had 3 strikes with me in 6 months. I will be switching to a local gas company this summer. First my propane tank only runs my heater and nothing else. In a small country house. I was assured when my tank was delivered that it had 70% in it already. Which was enough to get through this winter for sure. I was also told my install would be no more than $150.00. After install my account is charged over $900. I’ve disputed it with my own bank and settled it. Today my heat is not working on an icy morning. My gauge is... read more