Mar-Gas

Juanoka H 

on BBB

2 years ago

If I could rate as a zero I would. We were customers for over 20 years-paying a yearly tank rental. The last 5 years of rental, the gauge on the tank had been broken-which resulted in running out of propane at random times. We notified them countless times & requested it to be fixed-they refused. We ran out of propane AGAIN on Dec 12, 2021when it was cold & rainy and everyone was ill-they wanted to charge me emergency delivery fees and after hour fees to deliver. Called a new company-who was WAY cheaper and brought new tank ... read more

Dan Y 

on BBB

2 years ago

I would give 0 if I can for this company. Not a reliable company for the propane service, go for someone else if you have other options. Our restaurant out of gas in the middle of the rush hours and called the AmeriGas for emergency delivery and was told will be within an hour or the latest by the end of day.Guess what! next day I called in I was told my restaurant IS NOT On list for propane delivery and they need to send in a new request for the order. I spent more than 1 hours on the phone yesterday to request an emergency... read more

Henry B 

on BBB

2 years ago

I am a former customer of Amerigas and want to warn future customers about the integrity of this company. I closed my account and was awaiting pickup of the rented propane tank. After a month without pickup, I called to check on the status and asked if I could purchase the tank instead. I was quoted a price and the company cancelled the pick up and was processing a contract to allow me to buy the tank. After a 3 week wait, I called back to check on the contract and to pay for the tank and was informed that the district manag... read more

Hope L. 

on BBB

2 years ago

Good morning. We are writing because we have been battling since Friday evening with Amerigas . The tech came out and unlocked our tank and when he went to get his pressure gauge it was broken. He then called someone to come out and check our tank and he told us the person would be here in a few hours. No one came and we called back on Friday and was told by a lady that someone would be out sat morning. Again no one came. We called this Monday morning and also did a chat over the Amerigas website and were unsuccessful to get... read more

GUY D 

on BBB

2 years ago

Have used AmeriGas for 35 years, on 3 homes in SpringHill Fl. I have never had an issue until now. I run out of gas, Feb 8th, only used for cooking. I schedule delivery. in 2 weeks. I say sooner, they say $ 200.00 in 5 days! I don't have $ 200.00. I get home note on front door call office. Next day or 2, I get enough time to call and I'm told I now incurred another $ 200.00 charge for not being home. My 24 yr son home all day. No one from AmeriGas called to say they were there. They put locks on my tanks ! I call someone tel... read more

Andrew K 

on BBB

2 years ago

Warning: this company takes advantage of the rural elderly. They came to my parent's home with "only 100 gallons" and returned on Jan 2 to finish the job. Charged for both and billed them for tank rent (25yo tank) given that Jan 2 was in the new year. Keep an eye on this business. Dr. K***** UVA Health 

Rebecca L 

on BBB

2 years ago

This is a horrible company, we were months without propane last winter, made several calls with no results. My elderly mother in law , that was on the auto fill program was several weeks without propane and she lives a mile from the shop. The price is way higher then anyone else, service is terrible. We cancelled our service with them last October and we still have not gotten anyone to pick up our tank after multiple calls. We live in the service zone for the shop in Cambridge Ohio. I would not recommend this company to anyo... read more

ZSUZSANNA L 

on BBB

2 years ago

I asked Amerigas to remove their 250 gallon propane tank from the yard of my new house, as I will go into contract with another provider. Amerigas did remove the tank, and left all the disconnected gas lines and fittings wide open. In a day insects moved into the line, carried mud in, and their eggs already hatched inside of my lines by the time I got there. Amerigas clearly doesn't care about treating right the very equipmemt they work with. Never mind past and potential future customers. I would never do business with them... read more

Andrew M 

on BBB

2 years ago

This company has by far the worst customer service I have ever received. I have had nothing but issues with this company. On the last encounter, I called and scheduled and appointment to have my tank refilled. They advised they would be there by 04/28/22, which was two weeks out. During my contact with the company, I advised them that I was requesting a call when they were enroute to ensure my dogs were put away. They advised they would in fact call when enroute. Each day that passed, the gate was unlocked for the company in... read more