Mar-Gas

Ellie W. 

on BBB

2 years ago

I am writing to complain about poor service response from Amerigas. I signed on with them in 2014 when we could speak directly to a person in local office about propane issues abs deliveries. They closed that office 2019 and once they went national and your calls or inquiries went to national service center when I would order propane despite the fact that we had deliveries to our rural home with no problems for 5 years now after the fact when I called they said they couldn’t find me. I cancelled service in 12/2021 and despit... read more

Gloria R 

on BBB

2 years ago

I have contacted the Macon GA office 5 times i the last year, asking them to remove their tank from my home. after each call, I have a scheduled pick up date and they NEVER have shown to get the tank. 

Ashley Z 

on BBB

2 years ago

Every 6ish months i have to call and ask them to please make sure they call me day before. I have dogs and a locked gate so i need to make arrangements to get everyone set up. The driver says he gets his schedule same day the customer support say they get to see their schedule so who is lying? Im now down to below 10% and have missed him twice because of same day calling. I have no idea what company to switch to but am so tired of this. 

Cicely M 

on BBB

2 years ago

AmeriGas bought out our local propane supplier, and the service has been horrible. The gauge on our tank was broken and never fixed after being reported. I called to cancel the service. They picked our tank up, but they did not cap the lines as they were supposed to. They scheduled a man appointment to come back and cap the line, but they never showed up to do it. You sit on hold for 45+ minutes for service and still can’t get your questions answered. We are just buying our own 100lb tank and having it refilled elsewhere. Th... read more

Carroll M 

on BBB

2 years ago

If I could rate this company negative stars I most definitely would. Price gouging their customers and horrible customer service. I had been a customer for 20+ years and was paying over $1.00 per gallon more than what the local companies were charging. When I called and talked to the representative on several occasions I was treated with such disrespect. I was told that not all customers get the same pricing and it depends on your usage which I believe is very dishonest. I would not recommend this company to anyone. 

Billy D 

on BBB

2 years ago

If I could give them a rating of minus 10 stars I would! They never showed up to fill my tank and I ran out of propane in December. So I bought my own tank and told them to come and get theirs out of my yard. Finally 7 months later they finally show up and then send me a bill for $150 for picking up their own tank! DO NOT DO BUSINESS WITH AMERIGAS! 

Patrick B 

on BBB

2 years ago

How is this company still in business, and why is not investigated?! They have the worse customer service ("Experienced Customer Advocates"), they cannot help you with ANYTHING, they only can listen to your complaints and make notes in the system for whatever department the complaint is about. In one of my and most important complaint, they billed me for something they shouldn't have billed me for and when asked to get it credited they could only state they made a note in the system for the billing department and would take ... read more

Marcia M 

on BBB

2 years ago

Terrible service! Called and requested they only fill one tank. They filled both tanks which cost $600. I am using it to bbq in the summer! Don’t need $600 worth of propane. When they filled the tanks they put a lock on so we can’t use it. They said we needed to be there when they delivered. They NEVER told us we had to be home!! When we talked to the person about only filling one tank he did not say to be home. Now they want to charge $100 to come out and unlock the tank. I said they should wave this fee since we were not t... read more

Maciej S 

on BBB

2 years ago

Horrible service ! we sign a contract for delivery every 2nd Thursday. They are never with a schedule. After calls, messages they are answering that we need some emergency delivery. If i can I can gave them -0 star.