Mar-Gas

Linda H 

on BBB

2 years ago

I have been an Amerigas customer for 6 years, but only on occasion. It proved to be faulty most of the time but this time has been horrific. I ordered propane on the 15th of February of 2022, and they told me the propane would be here is 5 days. Then I received an e-ail and it said it would be here in the approximate time of 5 days more. Still not here BUT I have definitely been charged the $689.00 on my credit card. Amerigas now has an automated phone line and to get someone that is not a recording, or even speaks English, ... read more

Bonnie J 

on BBB

2 years ago

We called when we were at 30%. They promised to come within 2 weeks to fill our tanks. Two weeks pass and nothing. After 3 weeks, we were on reserve and called and called. They promised to come within 24 hr then promised to come as soon as possible then promised to put us on emergency. We went 2 days without heat before they finally came. We had to call every other hour for a day to get them to come. They then had to check to make sure there were no leaks since tanks had been completely empty. They had the audacity to change... read more

Kay W 

on BBB

2 years ago

They lie about filling tanks and charge for doing it when they haven't. They called us 'lazy bastards' on a bill. They are not "for you." Avoid this company if you can. 

Justin K 

on BBB

2 years ago

Amerigas is a horrible company. Hiked my prices over a dollar per gallon over current local market price with no notice. When I tried to talk to someone about it I get sent to a snippy VA in the phillipenes, nice one AMERIgas. When I finally got to someone to talk about it they said they would file a ticket with billing and be back in touch. Well they got back in touch with nothing but a late fee. These people are criminals and I will never use them again. 

Norla C 

on BBB

2 years ago

Unfortunately, Amerigas is the only propane provider serving my rural location. While delivery is fast and easy to order on-line their customer service is minimal and the worst is their billing. When you sign up for their payment plan you have to pay every month, even when you have paid off your bill. They say you are paying toward the future, but their billing is difficult to read (and I'm educated, they serve a large number of uneducated customers), so you really can't know when you've paid off a delivery. I think they sho... read more

Marina P 

on BBB

2 years ago

The company used to be decent, now the 5oo gal propane tank has been sitting on my property since last September. Our builders asked for the removal but it is still here! I have been calling the Amerigas - nothing is happening. Please avoid this company at all costs! 

Carlos B 

on BBB

2 years ago

Dear sir or madam, Or or about September 20, 2021 I called and spoke with your Topsfield, MA office and informed them I was moving on November 1, 2021 and requested the cancelation of the account and that no further deliveries be made. It appears that in early January of 2022, you made a delivery to ** ******Rd Stoneham, MA 02180 and are now invoicing me for the delivery, a total charge of $367.44. It is apparent now that your agent did not cancel my account. I have called 4 times to resolve this issue and nothing has happen... read more

Joshua S 

on BBB

2 years ago

Worst company I've ever experienced! Our service was great from our previous company until they were bought out by Amerigas. Most of our home is propane heat and we are located in the Northwest where the winters can be long and cold. Needless to say, we nearly ran out of propane in the winter of 2020. We contacted the company for a refill when our 500 gallon tank was at 25%. They stated that we should contact them around 40% so there is plenty of time to make delivery. Ok. No problem even though the previous company had no p... read more

Jill A 

on BBB

2 years ago

They locked my tank because they couldn't get in the house to check. Scheduled for them to come to unlock. Said they would call first. Never called, never came but billed me for $250. Can't get through to anyone in Customer Service because they are overseas and their phones cut out. Impossible to get through to get someone to help and still don't have heat in the middle of the winter.