Mar-Gas

Laura L 

on BBB

3 years ago

If I could leave a zero star review I would. The worst customer service experience of my life. We have been without propane for 8 days. No hot water, no stove, etc. it has taken 27 phone calls and we have been on hold collectively for over 7 hours by customer service. Nobody knows what is going on- they all tel you it’s been expedited and nobody has the ability to contact service department. I called the corporate office and finally got one woman to call us back but it’s almost like they DONT want to help you. Like they are ... read more

Ken 

on BBB

3 years ago

On July 15, Amerigas inspected our tank, as we were new homeowners. The employee said we needed a new tank (no name plate and there was a leak). Ordered new tank and propane through them. Contacted customer service via chat 3 times. They were really helpful and all said they'd expedite the order. Someone even said they'd send the request through their supervisor. Today is July 28, and we chose a different provider because we never heard back from Amerigas. 

Michael L 

on BBB

3 years ago

I AM A MASOCHISTIC IDIOT! Thanks to Amerigas, I now realize this because I have been a customer for 20 years. EVERY year they try to charge me $100 for "Tank Rental", a fee that - by my contract with them - is NOT supposed to assessed if I buy a minimum of gas annually. I always buy the gas, and yet they always still try to sneak this charge in. When I call, they have always - eventually - reverse this incorrect charge. But this year they failed to reverse it (as the first person who I spoke with there promised), then they A... read more

michael s 

on BBB

3 years ago

I moved to Hilton Head and am new to using LP Gas. I called in last week to get my tank refilled, since the gauge was down to less than 10%. They told me that it would be 7-10 days before they could make a delivery. But if you want it faster, they would see what they could do , or charge $200 surcharge for 24 hour delivery. I was travelling the next day. When we got home last night, they had filled the tank and locked the tank so no gas is coming through. I have called three time today to get this fixed and the customer serv... read more

Lorrie L 

on BBB

3 years ago

New to Propane, been at property less than 3 months when co2 detector went off. Called Amerigas and was told someone would be out. 20 minutes later a tech calls and says he has to come out to turn it off. Well we, of course had already done that, but he said it was policy, and would have to "re-shut it off" !?? ... but could not do anything to check on the leak. He lied. He LOCKED the tank and left. We've been staying in a hotel and going back to take care of our animals; meanwhile, keep getting different answers from employ... read more

Michael K 

on BBB

3 years ago

Amerigas lies about prices and fools you into false delivery times. Otherwise, they are great. They told me $2.09 per gallon but when scheduling delivery, the price went up over $4! Scheduling service requires multiple phone calls and literally more than an hour waiting on hold! These guys are crooks and incompetent to boot. I give them a much deserved "F." 

Bobby R 

on BBB

3 years ago

To bad you can't leave zero stars. This company bought out all the smaller propane companies around us so they could dominate. Yet when we have a cold winter they can not keep up and will not even answer the phone. They have so many add on charges that you are not aware of. If your tank goes empty they will charge you extra. I just closed my account with them and told them pick up their tank which I payed rent on every year. Now they want $150 to come pick it up. I was told they put that information out in one of their legal... read more

Daryl C. 

on BBB

3 years ago

Worst company I have ever dealt with in my life. They filled our tank in Sept 2020 and noticed a lead in their tank. Said it would be fixed in 1 week. Called repeatedly for 4 months with promises to fix each time. Finally cancelled with them in Jan and it took until April for them to pick up the tank with repeated calls to their unprofessional customer service staff. They do not care about their customers or able to service their customer's needs. NEVER use them. We have a lot of other good providers in our area besides them... read more

NOT G. 

on BBB

3 years ago

BAD BAD BUSINESS ON 5.11/21 FULL MY TANKLP MY BILL IS $907 I PAY ON 5/13 21 FROM MY BANK IN ON 5/18/21 FROM MY BANK $907 /MY BAL AT MY BANK IS - $723 NOT GOOD I CALL MY BANK THE BANK SAID THE CALL AMERIGAS I DID 145 MIN ON THE PHONE NOT GOOD''''''''''''''''' I HAVE NO $$$$$ 2 PAY MY BILLS