Mar-Gas

Gary W 

on BBB

3 years ago

On Feb 17 2021, I placed an automated phone order for a propane MAX FILL (250+ gallons). My tank gauge indicated 30% remaining (AmeriGas suggested call for refill point). Their order confirmation number showed in my online account and would be delivered on or before Mar 3. My home area had experienced NO bad weather and the roads were/are clear and dry. On Mar 4, I spoke with customer service to establish a firm delivery date. They could not give a date but said since the delivery was past due, it would be expedited without ... read more

Keith K 

on BBB

3 years ago

I wish I could give less than 1 star, this company has the worst customer service I have ever dealt with. Do yourself a favor, use any other company you can. 

Nicole M 

on BBB

3 years ago

This company is a joke. Anytime, I have dealt with them it has been a nightmare and I am on hold for at least an hour then get transferred to be hung up on. I had a possible gas leak and it took them 4 days to get out to me, it was during the coldest below zero days we had this winter, keep that in mind.(I also have a child in the house) Then they over charged me twice $922.62 from account and would not give me money back said they was going to keep it as a credit on my account. I am a single mother ,I need my extra $922.62.... read more

Kimberly S. 

on BBB

3 years ago

Called America’s on 3/3 &3/4 to get a delivery of propane. Was told we were on a will call. We were always on a automatic delivery. We weee told it would be here on 3/5- NEVER CAME- truck came down street and went right past house. We called again on 3/5 was told it would be delivered. I called on 3/6 and was told it would be delivered by 5pm. NEVER GOT PROPANE DELIVERED- IT WAS TO BE AN EMERGENCY DELIVERY. We feel as if we SHOULD NOT PAY FOR THE DELIVERY ( SINCE WE WERE TOKD IT WIULD BE DELIVERED). We use it for cooking, do... read more

Katherine D 

on BBB

3 years ago

this company should be investigated for fraudulant activites. similar to other reviews. paid for propane 3 weeks ago, everytime i call back, they lie and say it is being delivered in "the next 24 hours". based on the number of poor reviews with similar situations - this company should not be in business. 

Matt T 

on BBB

3 years ago

Worst company I’ve ever dealt with. I’ve been on a 24 hour emergency list for almost 2 weeks. I call every day and I’m told “ you’re next in line” or “ I don’t know why you were missed but someone will be there today”. Do not use this company. 

Angie R 

on BBB

3 years ago

Wish I could give 0 stars!!! This has got to be one of the worst companies for customer service. I should have switched years ago. I also just found out recently that I am paying on average over a $1 more per gallon for prebuy than most other propane companies that are around me. Makes me sick. Looking into switching companies as soon as possible. 

Crystal 

on BBB

3 years ago

Today is March 4, 2021. Worst company to deal with. I called to get a propane delivery 2/11 originally when we were at 35%. They came on 2/26, couldn't find the tank and left. Mind you they put an orange stake in the ground as a marker near the tank. We got home that night and the tank was at 10% so we called to ask about the delivery and they said they would put the order right in, after they verified that was our heat source. They didn't come back until 3/2, and the guy still couldn't find the tank, OMG. We both called imm... read more

Nicole C 

on BBB

3 years ago

Ordered propane on Feb 4. They took my money that day and we have yet to get any propane and we have now been out for 6 days. No hot water, heat or a stove to cook. Numerous calls have not helped at all. Now we request a refund and they tell us it will be 7 business days to get a refund but based on other reviews I am afraid that may not even happen.