Mar-Gas

Bethany C 

on BBB

5 years ago

This is the worst company I have dealt with in my 17 years of adulthood. I don't normally write reviews but I just gotta to help other people avoid this company. We signed up for the service last fall, had the tank installed, and then were without heat for two weeks straight during a winter storm in Nashville in November, part of it over Thanksgiving. We called daily for the truck to come fill the tank. Since then, we have had to continue to call, and call, and call to get any service. Every time we place an order, they make... read more

Erika G 

on BBB

5 years ago

I had a dispute with Northern Energy in Spokane about pricing, among other things. I ultimately decided to change companies. The day after I switched companies, the ******** ********Ben K***** CALLED MY EMPLOYER. He tried to indicate to my employer that I used my position as an attorney to intimidate him. He also sent an email. In that email he made reference to his status as a retired Law Enforcement Officer many times, and indicated that he wasn't intimidated by me, but thought it was unprofessional - as he laid out facts ... read more

Bryan D 

on BBB

5 years ago

Regardless of the fact that you sign a "contract" specifying that you must use at least 50% of the capacity of the tank or be charged a rental fee, this will change and they will start charging the $129 rental fee anyway. Read the reviews. I wish I had. 

Major H 

on BBB

5 years ago

I should have read the complaints prior to calling the local Amerigas office. It's amazing how similar my brief experience was with the so called customer service person. It was very difficult to speak because she was always talking over me. Very rude. My complaint stems from rental fees that they seem to charge me when they feel like it. I've had a 330 gallon tank for years and never received a rental fee invoice. Two years ago I get one, I complained and was told it was policy and I should have been charged prior. Last yea... read more

Robert H 

on BBB

5 years ago

Less than one star if I could. I just changed to another supplier that charges more than a $1.00/gal less. I’ve been a customer of Amerigas for over six years and when my called them to have the oils tank pumped out and removed they informed me they would be there sometime in thirty days and that I would not be credited for the gas pumped out which is about 275 gallons at $2.99/ gal. They also charge about $150 to pump out this gas and another $150 because I stop before contract was up and $50 to pick up their tank. STAY AWA... read more

GlennCLewis S 

on BBB

5 years ago

They dont deserve a star....They are greedy and despicable. They price gouge the product then overnight added 30.00 in bogus fees and charged me and additional 120.00 rental fee on a tank that ive had for 33 years. The tank fee is 100% profit; despicable. I suspect the additional 4 separate charges are also pure profit. They are trying to emulate cable and cell phone companies. They add multiple bogus line item charges that represents 100% profit. Business leaders are trying to make as much as they can as fast as they can be... read more

Don A 

on BBB

5 years ago

This company is the absolute worst Propane company I have ever dealt with. I imagine that Amerigas as a whole could not possibly be as bad as the South Barre, Vermont office. Customer service will literally argue with you about wanting to speak to a supervisor or a manager. They will tell you flat out that they do not conform to the policies of the company and they do not follow through with their promises. If you request somebody to return your call, they don't. I wouldn't recommend Amerigas to anybody, especially from the ... read more

John 

on BBB

5 years ago

less than one star. This is the most deceptive company that I have ever dealt with. I had Amerigas install a a Rinnai tankless hot water heater. The company they used was sub-par at best. The heater was installed incorrectly which caused the heater to wear out prematurely. According to a Certified Plumber that I had come out and check it, my wife and I were lucky to be alive because Amerigas never vented it to go outside, all the gas fumes collected in the attic. This action also caused water/vapor to drip back into the unit... read more

Chip C 

on BBB

5 years ago

Less than one star ...Well, I am filing an official complaint with the BBB regarding much of the same as I read in the previous reviews. Sad to see a company does not care about its customers. I wonder how a class action law suit would do??