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Mar-Gas
- Propane
- Pueblo West, CO
About this business
Choose Mar-Gas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
805 E Enterprise Dr, Pueblo West, CO, 81007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was a customer for 8 years, my now ex wife set up.and managed the account for the time she lived here. After becoming disabled in a wheelchair the first winter after she left I ran out of propane because I couldn't get to the tanks to check them. I didnt manage the account due to 150+ days in the hospital. I called in to ask for delivery and was told it's a $375 emergency delivery fee, plus $175 to check the pilots plus the cost of propane and they couldn't get there for 3 days. I'm on a limited income and refused the over... read more
Business response:
A name change was requested on 5/15/2018 and was completed on 5/15/2018. The account is on a Will Call basis, which means the customer is responsible to contact the office when propane is needed. A delivery request came in on 1/16/2019 and was delivered on 1/17/2019 at no additional charge as a courtesy to Mr. Reynolds due to Mr. Reynolds circumstances. On 9/20/2019 a request came in for removal of the propane tanks, the local office did disclose charges for removal including $59.99 service dispatch charge and $80.00 for rem... read more
I can understand all the one stars now..So my wife and I have been on auto now for a good while where they just come and check it and top it off if needed..I have no problem with that as we have small kids..Yesterday we came home and it was 58 in the house, so I checked the tank and empty..Had my wife call and see if they could come on out and fill it up..So Jackie that works in the office informed my wife that a truck would not come to our property unless we first paid a 175.00 fee for not being on the schedule for the day ... read more
Business response:
We apologize for the inconvenience of having an interruption in your propane services. Our records indicate that the account has been on a Will Call basis since 2016 per customer request. The $175.00 charge is being credited from the account, due to the confusion. The account is being left on Will Call based on the most recent discussion regarding this situation. If this is incorrect, we encourage contact with the local office immediately to avoid any further issues.
AmeriGas has terrible customer service. My whole experience with the Lakeland office has been horrilbe. I have switched gas companies and will never use AmeriGas again and I will tell everyone I know to avoid them at all costs.
Business response:
Ms. Heddon, we apologize that the local office could not meet your customer service expectations. The local representatives attempted to rectify the situation by offering credits to the account when interruptions of service did occur, due to inconsistent propane usage. We do take any complaint very seriously and it is our mission to continually improve our processes.
One star is too much for this Propane company. They are more interested in charging fees and punitive charges than selling propane. They lie when talking to you and make up stories to justify charging punitive charges. To make matters worst, if you do not pay the unjust punitive charges they add an additional fee of $35 a month until the silly fees are paid. If not paid they send your information to a collecting agency to further harass you. My advice is to stay away from this propane company because they are relentless and ... read more
Business response:
We apologize that you are dissatisfied with charges associated with your propane account. At AmeriGas, we strive to be completely transparent as a company by disclosing all possible pricing, fees, and charges through our Terms and Conditions at the time of account setup. We encourage you to contact your local office to settle the balance due, as the local office may be able to offer payment plans and other courtesies to assist in settling the balance.
Would give 0 stars but that is not an option. I called to set up service for my new mobile home at a mobile home park. At first I was told no problem, they took all the information and that someone would call me back with my account number and payment. I recived no call so I called them, the first time I was told there was no meter on my lot and hung up on. I called back the next day and am now being told that they are not adding any new meters at this time and that I would have to get a propane tank on my lot and go with a ... read more
Business response:
Initially, there were delays with setting up the account due to the inability to access the home during scheduled appointment times. Additionally, the local office did have to convert some appliances to be compatible with propane before set-up could be completed. Service was initiated and there is currently an account open under account number 103900725. We apologize for any delay or confusion surrounding your initial set-up.
A year being customer = $175.00 a month. Not a customer = $36.00 a month when not paid in full. Average propane a YEAR 300.00 gal. No other propane company around area. GREEDY
Business response:
AmeriGas takes on full responsibility for maintaining company owned propane tanks set at our customer's properties. In order to offset the costs of this regular maintenance we do charge an annual tank rental charge, which is outlined in our Terms and Conditions. We encourage you to contact your local office to resolve your balance in order to avoid further late fee charges to the account. AmeriGas offers payment plans, along with other courtesies to help customer's settle balances.
They are over priced and will charge you for every little thing they can get out of you. Even when they come to pick up their tank the charge you that to . I would not recommend this company to heat a small box let a lone a house
Business response:
Mr. King, we apologize that you were dissatisfied with charges associated with your propane account. At AmeriGas, we strive to be completely transparent as a company by disclosing all possible pricing, fees, and charges through our Terms and Conditions at the time of account setup.
Max S. My complaints are the same as the rest: price gouging, excessive fees and poor service. They asked me why I was cancelling: I said "You are price gougers". They shook their heads and said" it was the same oId story" . They said their is a $60 pick up fee. I never signed a contract, I just took over their service when I bought the house. I had been a customer for 5 years. The final straw is that I finally cancelled and they won't pick up their empty 500 gallon tank sitting in my driveway for 5 weeks. I live only 2 mile... read more
Business response:
After investigating this matter it has been confirmed that AmeriGas has retrieved the tank from the property at no cost. We apologize for the inconvenience that this situation may have caused.
PROFESSIONAL, KNOWLEDGEABLE, CARING, KIND, FRIENDLY, SUPERIOR CUSTOMER SERVICE, BEST OF THE BEST.Totally Amazing! It just doesn't get any better than this. Technician Lewis just called us to see if we were okay. We have an appointment coming up for a fill up, and since we are new to having propane, he wanted to make sure we were okay. He wanted us to check the level, so we did and all is well, but the expression of thoughtfulness to keep us in mind in the midst of a jam packed schedule is PHENOMENAL AND A WHOLE NEW LEVEL OF ... read more
Business response:
Thank you for sharing your positive experience with your local office. We value our customers and our goal is to continuously provide excellent customer service . We are also pleased to hear that our service technician was able to meet and exceed your expectations, especially around the holidays. We appreciate your business and will strive to continue to provide premium service.
Frequently asked questions about Mar-Gas
How is Mar-Gas rated?
Mar-Gas has a 1.5 star rating with 786 reviews.
When is Mar-Gas open?
Mar-Gas is open now. It will close at 5:00 p.m.
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