This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Mar-Gas
- Propane
- Pueblo West, CO
About this business
Choose Mar-Gas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
805 E Enterprise Dr, Pueblo West, CO, 81007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They ferused us propane during the coronavirus, we owe about 200.00, and won't give us any more, we are elderly and disabled, we were making regular payments
Business response:
The local office has made multiple attempts to assist with the financial aspect of your account. It has been confirmed that there was no interruption in service due to a lock-off of your propane tank; however, the delivery was delayed due to a past due balance on the account. The local office worked with the state to assist with payment to your account and made delivery the same day that payment was confirmed. We are striving to provide excellent customer service, especially during these trying times of Covid-19. If you shou... read more
They are horrible. They overcharge for their gas in Texas, and by a lot. They also let my tank run dry, even though I was on the “autofill” plan. I switched suppliers in January 2020. It’s now April and they still have not picked up their tank from my property— it’s a real eyesore. They deserve to go out of business.
Business response:
Contact occurred between the district manager and the Redman's to discuss pricing options as well as other concerns. The local office does apologize for the delay in the removal of the tank, and the removal is scheduled to occur on 4/10/2020. We do hope to obtain another chance to provide excellent customer service in the future.
Locked a tank that I owned without notifying me or asking permission then charged to unlock it. Said it was for my safety I had no intent to hook up propane until I had fixed the small leak that had likely been in my house for years, but I also wanted to switch companies because of bad customer service and bad prices, so they locked my tank to get just a bit more money out of me.
Business response:
Unfortunately I was unable to locate an account based off the information available. In order to provide a response or attempt a satisfactory resolution please feel free to provide additional information which will assist me in locating your account.
When I signed up with Amerigas one of the key things I asked was if there was a minimum usage requirement and if I had a tank rental fee. Answer was no fee and no minimum. I only use propane for my furnace and fill once a year. Got a surprise this year with a $160 tank rental fee! What!!! When I inquired with my branch in Howell MI. I kept getting this same woman who was not the branch manager. She basically told me that it was my fault I didn’t see the post card or email that they sent to me. After I did look it up and read... read more
WARNING: Avoid this company at all costs. After 10 plus years AmeriGas called and told me I had to move my tank because of distance. They said they would stop delivery if II didn't comply (they owned the tank). Two "management people" came out to "access" the problem. They agreed there was no other place to move the tank. They then suggested I move it to the front of the house next to the stairs leading to the front door!!! I told them they could come pick up their tank. They were told that day I no longer wanted to do busin... read more
Business response:
After review of the account the sale of a propane tank to Mr. & Mrs. Stetson occurred back in September 2019. A tank rental credit was not processed in full leaving a small balance on the account that the Stetson’s do not owe, in addition to a late fee. The erroneous balance of $57.61 has been removed as of 4/8/20 and the account now reflects a zero balance and is fully closed out. We apologize for any inconvenience this may have caused.
These people are crooks. They change their "terms and conditions" without notification. Since they own the tank that is buried in my yard, I have no choice but to use Sawyer. They know this, and take advantage of customers through their pricing.
Business response:
All customers are notified about updates to our Terms and Conditions via various methods including invoices, post cards, emails, etc. We apologize if you feel you were not notified in a proper manner. Your local office will be able to discuss pricing options as well as any other concerns you are having in order to come to a satisfactory resolution.
Greedy crooks !! When we bought our home the tank was already with amerigas so we never signed any contract with them. We changed propane company when we found other fuel places had gas for over a $1.00 cheaper only to find out that amerigas doesn't have the same price for every customer, the less amount of fuel you use the more you are paying, sounds like they are running an illegal business to us ! Now they think we owe them for coming out to pick up the tank, which took them almost 1 month to come out and get, it's a sham... read more
Business response:
We apologize that you were dissatisfied with charges associated with your propane account. AmeriGas strives to be completely transparent by discussing any possible fees and charges in our Terms and Conditions. Additionally, our pricing structure is outlined in our Terms and Conditions, which can be found online at www.amerigas.com or can be mailed or emailed upon customer request.
ZERO STARS!! After multiple conversations, have yet to resolve billing issues with Cooper Gas. Was told that my invoices are not true reflection of what's on my account in their system. EXACTLY how am I supposed to know what's on my account??? After paying bill in full, received another invoice stating owed $163.03???? Customer service (or lack thereof) representative states unless a full tank delivery,there is tank rental fee but nowhere in terms and conditions does it state so. https://www.amerigas.com/terms-and-conditions... read more
Business response:
The local office has been in contact in an attempt to resolve any billing issues as well as to offer assistance towards the balance due. Although the exact amount of usage required to avoid the tank rental charge is not mentioned in our Terms and Conditions, the policy does state that, "The amount of rent can vary depending on, among other things, the size of the tank, the location of the residence, and your annual usage. Please contact your local office if you have questions about the Tank Rent that is applicable to you."
Charged us 50% more than going rate for gas, with no interaction. We've been a will-call customer for ten years and this has never happened. It's ridiculous. $4.99/gal? What the heck?
Business response:
Pricing can fluctuate from delivery to delivery. Our pricing structure is outlined in our Terms and Conditions, which can be viewed online at www.amerigas.com or can be emailed or mailed upon customer request. As a courtesy, this most recent delivery was re-billed at $3.99 per gallon.
Frequently asked questions about Mar-Gas
How is Mar-Gas rated?
Mar-Gas has a 1.5 star rating with 786 reviews.
When is Mar-Gas open?
Mar-Gas is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com