Mar-Gas

Candace W. 

on BBB

6 years ago

In May 2016, I purchased a 500 gallon underground tank, installed and filled by Amerigas out of Brooksville. The tank was filled once at the rate of $1.99 per gallon and a 2nd time for $2.17 per gallon. I called them to fill it again in March of 2018 and they sent me a bill for $4.20 per gallon! I called them on 3/21 and spoke with a woman who said that she could re-bill the invoice at $3.99 per gallon. That was the best she could do. Today, I went online to pay the bill and nothing as changed. So, I called again. This time,... read more

Ruth G. 

on BBB

6 years ago

I have been overcharged by an additional $2.00-$2.50 gallon doubling my bill the last 3 tank fills. The bill has been adjusted 2 of the 3 times when I challenged the billing. The third time, the customer representative was rude and refused to even listen to me. I did not choose to use this company but ended up with them when my previously provider was purchased. I would never choose to work Amerigas again! 

Traci C. 

on BBB

6 years ago

First of all, their prices are absolutely insane. We were taking a 5 Gallon Tank and filling it at U-Haul down the street for less per gallon than they wanted to charge us at purchasing 200 gallons at a time. We shopped other propane companies in our area and called them asking if they would at least come close to the other companies prices. They would say they were going to get a discount amount and call me back. Never receive a call. Called to have the tank picked up, asked if there were in fees. No, no fees. Took them ove... read more

gail m. 

on BBB

6 years ago

Terrible customer service. I do not recommend this company. We called last week for delivery and paid upfront. Today (22 Mar) we ran out of gas and now they are charging emergency service price to deliver- this also seems to be a pattern. This is about the 4th or 5th time this has happened in the last several years. We are so fed up we are going to lock this tank and then pay another company to install an above ground tank. If we ever move to another house with propane, Amerigas will be a deal breaker for buying. I despise t... read more

Linda W. 

on BBB

6 years ago

Amerigas is the worst! First of all after purchasing a house in 2004 wherein the builder provided a list of propane companies that could be used Amerigas contended almost a year later that they owned the tank. I said there was nothing in my settlement paperwork that indicated that they owned the tank and they held us hostage to deliver gas on signing paperwork that they did own it even though they did not. Amerigas contended you want them to own it for maintenance and liability purposes, however, I truly believe it was so th... read more

terry s. 

on BBB

6 years ago

For years, never had a problem with Trenton Gas. Some years we prepaid to get the better rates, other years we called in the order. No problems, Ever! Amerigas took over. 1. converted my contract to we deliver when we feel like it. 2. went from competitive price to 25% higher than the other 3 local companies. 3. NEVER returned calls for parts to propane equipment that they sold me. 4. NEVER returned call about conversions of equipment. The only time I got a call was from a different office because I dared to not give them a ... read more

Millie & Sam C. 

on BBB

6 years ago

They pray on the disabled, and have no manners. Never deal with these people 

Used 

on BBB

6 years ago

i just called Amerigas in Litchfield CT to request a propane refill. The big noreaster has knocked out the power in most of the area and the utility service says we will not be back up for at least 3 more days! Amerigas wants a $175 delivery fee to fill my tank as their offices will not be open until Monday. This is blatant price gouging during a serious time of need all over the area. They know they have no power and are holding me hostage!!! 

Sandra W. 

on BBB

6 years ago

I ordered propane on Feb 6th . Called 4 times and still waiting. Called the emeragency line to get propane and they way want to gouge for me emergency services. Still no propane.