Mar-Gas

Kathleen G. 

on BBB

6 years ago

Customer Service in the Honesdale PA office is terrible. We’ve been Amerigas customers for over 16 years. We ran out of gas due to lack of delivery. Per account details on Amerigas website on 2/12/18 we were due for delivery 1/29/18 but the delivery wasn’t made. The Lackawaxen area was experiencing below freezing temperatures during at this time. It took 5 days to get a delivery with no heat. We took off from work to come to PA because there was no heat in the house and we were concerned about a freeze up. We were lied to al... read more

Scott B 

on BBB

6 years ago

This company has the worst billing service. I was a customer for 4 years with them and always paid in advance for my propane. Everytime I would have a tank filled they would send me a bill and I would have to call and dispute it. It became annoying so I switched companies. After 1.5years of not using them they decided to send me a bill for terminating service with them! Who does this?? Just avoid doing business with this company. Very poor service and way over priced. 

Timothy G. 

on BBB

6 years ago

After first letting my tank run dry in the middle of winter and then failing to deliver more propane until several days after it was promised, Amerigas more than doubled their price compared to other local suppliers with no warning. They would not negotiate and I was forced to pay over $1,000 for about 230 gallons of propane. Forced to cancel their service, now they have charged me $60 to remove their equipment from my property. Amerigas is an unscrupulous company actively engaged in gouging their customers. 

Julie b. 

on BBB

6 years ago

Watch your Bill! Price gouge! They charged $4.86 / gal. Compared with 3 other companies at average of $3.00 / gal. 

Kenneth S 

on BBB

6 years ago

Unashamed price gouging. I just received a bill for the latest delivery charging $3.35 / gallon, when the going rate with the other companies in this area is $1.79. Contacted their company service and was basically told to go pound sand, that's how much they were going to charge me. That's greater than an 80% gouge on what the price should be. Will be changing over to Ferrell Gas as my new propane supplier. 

Concerned customer 

on BBB

6 years ago

This is horrible company. I can’t count how many times I was left without gas during the winter because they didn’t have enough workers. I was billed outrageous amounts. They never came to read my meter personally just “estimated” how much I owed them. The personel is rude and literally hung up on me when is asked for proof for the fees I owed. I’m out of this company and URGE you to not become of this companies scamming, understaffed, over priced, and just overall grossly negligent company. 

THOMAS J. 

on BBB

6 years ago

AMERIGAS IS THE WORST COMPANY I HAVE EVER DEALT WITH, I PAID CASH FOR PROPANE JANUARY THE 3RD, WAS TOLD IT WOULD BE DELIVERED ABOUT 1-11 OR 1-12 HERE IT IS 1-17 STILL NO DELIVERY, CALLED THEM AND THEY DIDN,T KNOW WHEN IT WOULD BE DELIVERED, I,M GOING TO HAVE TO FINE A NEW SUPPLY COMPANY. AND TO TOP IT ALL OFF EVERYTIME IT GET A ORDER THE PRICE IS UP, ITS ALREADY GONE UP IN A YEARS TIME OVER 100% 

Peter L. 

on BBB

6 years ago

For some reason Amerigas South Westerlo NY office stopped delivering propane to my house. I was told 3 weeks in a row I was on the list. I guess it was the do not deliver list. When the tank got to below 10% I called a competitor on a Sunday morning and received a delivery within 2 hours. Stay away from these guys. 

Megan L. 

on BBB

6 years ago

The customer service is horrible. They always want to charge an extra $200 for a delivery to get it there by a certain day. It was cheaper for us to break the contract and have another company bring us a new tank and propane the next day versus pay the extra $200. We have had nothing but problems with this company.