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Magic City Ford Lincoln
- Car Dealers
- Roanoke, VA
About this business
Location details
809 Williamson Rd NE, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
The best customer service, not pushy at all and made sure we got the right car for our needs and budget. They worked with us ever step of the way!
Business response:
Thanks Heather for your kind review and your business!
After visiting several local dealerships in the area i chose Magic City Ford. The reason was Pome Ford. Pome greeted me on the lot with a smile. Never did i feel any pressure from her or the staff. Magic City Ford gave me the best value for my trade and had the best deal on a full-size pickup (Car Gurus verified) that was in my price range. The sales manager Glenn was also great to work with as was Jaron the finance guy. I am happy with my purchase. If you are in the market for a new or used vehicle i would say you are doing... read more
Business response:
Thank you Mr. Jackson for your business and your kind review! We look forward to servicing you for years to come!
Took my truck in had an older guy approach me was very rude I dont appreciate how he assumed and made me felt like i wasnt even qualified to buy before getting any of my information. Mr poindexter is the reason i wont be back. And im telling my friends to go elsewhere also.
Business response:
Andy, we were very disappointed to see this and we have addressed this issue. We will be reaching out to Mr. Flowers this morning.
Absolutely shocked with the behavior Charlie Poindexter. If this is a representation of this company and its values then it is truely sad. I will personally never do business with a company that allows its employees to speak and act so derogatory towards anyone that approaches them with interest in purchasing a vehicle. Cameron Johnson and Penny Burch should most definetely have a sit down with him regarding how his behavior reflects upon the company.
Business response:
Lauren, we were very disappointed to see this and we have addressed this issue. We will be reaching out to Mr. Flowers this morning.
Bought a new Mustang (sticker price $46K) in April 2017. Had a trouble light come on Christmas day and got an appt for service to look at it for Jan. 4 at 9:20. Around noon on Jan. 5, I was told there was a part that needed to be replaced and that it was ordered - I had initiated contact. Called them again on Jan. 9 - was told the book did not mention the need to replace a sheer bolt that holds this part in place and they would get it in the next day. It's Jan. 11 and still no car and no word from the Service dept. One would... read more
Business response:
Mr. Mollo. I sincerely apologize. Brad will contact you immediately. Please let me know if you need anything. We apologize as our customers are important and we will work to resolve this immediately.
Business response:
Thanks Brandon for your 5 star review and your business.
Frequently asked questions about Magic City Ford Lincoln
How is Magic City Ford Lincoln rated?
Magic City Ford Lincoln has a 4.4 star rating with 1,490 reviews.
When is Magic City Ford Lincoln open?
Magic City Ford Lincoln is closed now. It will open at 8:30 a.m.
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