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Magic City Ford Lincoln
- Car Dealers
- Roanoke, VA
About this business
Magic City Ford Lincoln has been serving Southwest Virginia since 1938. We offer the region's largest selection of new Ford vehicles plus the largest factory-authorized service center open 6 days a week. If you're in the market for a new vehicle, check out our large selection of cars, trucks, and SUVs here in Roanoke, VA today!
Location details
809 Williamson Rd NE, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Absolutely shocked with the behavior Charlie Poindexter. If this is a representation of this company and its values then it is truely sad. I will personally never do business with a company that allows its employees to speak and act so derogatory towards anyone that approaches them with interest in purchasing a vehicle. Cameron Johnson and Penny Burch should most definetely have a sit down with him regarding how his behavior reflects upon the company.
Business response:
Lauren, we were very disappointed to see this and we have addressed this issue. We will be reaching out to Mr. Flowers this morning.
Bought a new Mustang (sticker price $46K) in April 2017. Had a trouble light come on Christmas day and got an appt for service to look at it for Jan. 4 at 9:20. Around noon on Jan. 5, I was told there was a part that needed to be replaced and that it was ordered - I had initiated contact. Called them again on Jan. 9 - was told the book did not mention the need to replace a sheer bolt that holds this part in place and they would get it in the next day. It's Jan. 11 and still no car and no word from the Service dept. One would... read more
Business response:
Mr. Mollo. I sincerely apologize. Brad will contact you immediately. Please let me know if you need anything. We apologize as our customers are important and we will work to resolve this immediately.
Business response:
Thanks Brandon for your 5 star review and your business.
This dealership is a breath of fresh air, when it seems like others have lost the meaning of genuine customer service. From our salesman (Bob T), to the sales manager (Jim), to the equally helpful guys in finance (Jarron and John), it was a wonderful car buying experience. The new vehicle we purchased was a great price and there was no added pressure to purchase. I will highly recommend this dealership to our family and friends! Thanks again!
Business response:
Thanks Stacey!
This place can only work on certain vehicles and are ripping off insurance agencies!!! Trust me I learned from having my Nissan worked on four different times for the same problem!
Frequently asked questions about Magic City Ford Lincoln
How is Magic City Ford Lincoln rated?
Magic City Ford Lincoln has a 4.4 star rating with 1,370 reviews.
When is Magic City Ford Lincoln open?
Magic City Ford Lincoln is open now. It will close at 7:00 p.m.
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