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Luther Brookdale Toyota
- Car Dealers
- Brooklyn Center, MN
About this business
Message from Luther Brookdale Toyota
Location details
6700 Brooklyn Blvd, Brooklyn Center, MN, 55429, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Remove Arrange for our home pick up and delivery service from your site. Dillon says it has been discontinued for the safety of your customers.
RecommendedI had a great experience buying my new 2020 Corolla last week at Luther Brookdale Toyota. The sale professional Lynn provided great service and knowledge throughout the buying process. Lynn provided a no-pressure sale, he gave me a couple weeks to think over my buying decision, and texted me updates throughout the buying process. Transparency, communication, and respect throughout the buying process is what I experienced here. I would definitely recommend Lynn and Luther Brookdale Toyota to anyone in the market for a new car... read more
Sales manager Diana G was unbelievably rude, slammed papers on the desk and walked away, dismissing a customer in the process. This woman and her bigotry should have no place as the sales manager at any business. My family has bought a total of 5 cars from this dealership, and we were going to go there for a new truck this month, absolutely NOT coming here after what happened! Count that as another $40k loss. I will take my business to a company that respects its customers & treats everyone equally, regardless of there race.... read more
https://www.facebook.com/1000003405645…/…/3303414583013195/… Sounds like you guys have a rude customer service manager name Diana that needs more training on customers service.
Business response:
Thank you for this information. Our General Manager is in touch with the customer and is investigating this situation thoroughly.
Heard the sales manager was discriminating against asian customers and unprofessional, might have to look at them tapes, cuz even the store manager didnt believe.
Take your business else where don’t waste your time here. You can find better service elsewhere. #discrimination
Business response:
We are in touch with the customer and investigating this incident.
Why would anyone go to this place to be dissatisfied disrespected due to a sales manager who cannot control her temper let alone demeanor towards her sales rep!! lost 40k due to her personal thoughts of an Asian family. disgusting if you ask me. I'd rather keep my money and go elsewhere!
Business response:
Thank you for leaving your feedback. We are taking this situation seriously and are in touch with the customer so we can thoroughly investigate this incident.
pulled in the garage for a safety recall, no signage, no greeter to explain I needed to park and go inside to verify my appt. they said recall would take 1 1/2 to 2 hours, done in just over an hour. very timely. they did a car wash and free coffee/water. 5⭐
They are always able to get me in when I call and complete the work, usually in less time than they say. Plus, they always wash my car! Which I love! Will continue going to them!
Business response:
We're so glad to hear this Cindy! Thank you for your kind words about our dealership! We are grateful for truly exceptional customers like yourself! Have a great rest of your week!
Frequently asked questions about Luther Brookdale Toyota
How is Luther Brookdale Toyota rated?
Luther Brookdale Toyota has a 4.4 star rating with 2,634 reviews.
When is Luther Brookdale Toyota open?
Luther Brookdale Toyota is closed now. It will open tomorrow at 9:00 a.m.
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