Lowe's Home Improvement

Robert Reese 

on Facebook

4 years ago

Management refuses to enforce mask requirements. In fact, one employee with her mask covering only her chin, became very agitated and unfriendly when I asked why so many customers - 60% to 80% - were maskless. The manager says they are PROHIBITED BY CORPORATE from enforcing mask requirements! 

Beth Natale 

on Facebook

4 years ago

I bought my refrigerator over a month ago have left multiple messages to try to find out when I’m going to get it and I have not gotten one single call back. Today they said that we were on the schedule for delivery however they do not have the refrigerator in the store and they don’t see it at the warehouse either so they don’t even know where my fridge is and when I’m gonna get it. So basically I gave them $3000 & have nothing to show for it. I just keep getting transferred from one department to another so they won’t even... read more

Ashley Libby 

on Facebook

4 years ago

Worst customer service experience. I called to see what vegetable plants were in stock to keep myself from wasting a 45 minute drive there. It took over an hour to get someone on the phone even after I was told 3 times someone would go look, only to be told that they can’t go look. Sheka, a manager, was extremely rude and presented herself poorly as apparently they don’t check on stuff in stock for customers that call. After shopping at this store frequently in the past, I will not be buying from Lowe’s again. Fix your custo... read more

Ricky Kimbrell 

on Facebook

4 years ago

Do NOT go there trying to find out anything about a central A/C, price or anything. We were there over an hour before they realized no one knew anything. 

Katie Elaine Smith 

on Facebook

4 years ago

I'm not sure why answering the phone is so hard. I ordered for curbside pickup and after calling continuously for them to let them know I arrived, I gave up and called another department and had me transfered to get someone to actually answer. Being here over 30 minutes with noone else in the curbside spots is ridiculous. 

Jennifer Barfield 

on Facebook

5 years ago

Terrible experience trying to make a major appliance purchase. Never again. Best Buy was AMAZING. Lowe’s could take some lessons. 

Andrea Berkheimer Lindsay 

on Facebook

5 years ago

Tried for TWO MONTHS to get carpet installed. They still couldn't manage to do even that, they cannot answer phones or return calls. We definitely are done with Lowe's forever 

Jonathan Cook 

on Facebook

5 years ago

Ordered a dishwasher a month ago. still no word on when it will get here. calling the online customer service took 1 hour both times that I called. local manager not willing to work with me, unless you count "Sorry it's not here" as working with you. 

Christopher Brown 

on Facebook

5 years ago

They never answer phones..if a delivery will be late wont call..and Sheka has to be the worst customer service manager in the store..she makes promises and doesnt follow up ..curbside pick up is a joke..had to go in store each time due to they would bever pick up phone