Lowe's Home Improvement

Mason AndhisDad Schlafer 

on Facebook

5 years ago

Lowe's of Muskegon supports local Scouting. Thank you for letting Scouts sell popcorn at your store. 

Sandra Lalumandiere 

on Facebook

6 years ago

worse customer service ever.Ordered my kitchen cabinets from them. Lack of return calls.orders are delayed ..One of my orders was done incorrectly. the cabinet company emailed them for 12 days and called with no correction done until I called asking for a delivery date...so they was never ordered..more delays and stories when it might come .Unreal 

Angie Hoeh 

on Facebook

6 years ago

Absolutely awful customer service I drove 20 minutes and sat there for 40 minutes trying to get help in the flooring department!! Mike was the manager on duty and even though he was called he never came to the front desk to meet me... this is not the first time that this Lowe’s has been complete letdown. I will not ever be back Menards will be my new go to place or I will drive all the way to grand Haven but you hear have lost my business completely 

Dawson Beaudry 

on Facebook

6 years ago

I started working at Lowe’s yesterday and I absolutely love the people I work with and Brenda is my trainer and she’s dose such a great job!! 

Carrieann Rodriguez 

on Facebook

6 years ago

Do not buy any type if flooring from Lowe's. They do not stand behind any of their warranties. I bought carpet 3 years ago and it is coming apart and they tell me the warranty is null and void because I do not have receipts of professional steam cleaning every 12 to 18 months. I was never told of this. The store manager said it was my responsibility to know the warranties because there are to many of them to keep track of. They told me they would give me $375 towards the $1075 bill. Whatever it should be replaced no charge. 

Kinsey Spaulding 

on Facebook

6 years ago

I had the worst custome service experience ever at Lowes. My husband sent me in looking for a tool he needed and texted it to me. After wondering around the hardware department looking for a worker I found one. He had a head piece in that I assumed was work related. Asked for help. He literally just pointed to about where the tool was. So I went down looking for it. Had no idea what it was. Finally found the same worker for help locating the tool and he was still talking on the ear piece. Turns out HE WAS ON HIS PERSOBAL CEL... read more

Donna Berry 

on Facebook

7 years ago

I have an uncompleted fencing project, plagued with defective material issues. I signed a contract on 4-16-18 to have a chainlink fence installed with an estimated completion date of 5-16-18. I have since made 2 payments with a 3rd payment due and still no fence. I missed my birthday celebration on a vacation with my family up north waiting for this project to be completed and they are about to return from the 2 week vacation and still no fence here. I am thoroughly disgusted and have decided Lowes is NOT the place to have a... read more

JJ Osborn 

on Facebook

7 years ago

Bought a toilet from here that was packaged and on the shelf tonight. Got it home and opened it found that it was used. Not only did it have a ring in the toilet bowl from standing water, but bolts were missing as well. This is the second time in 8 mths that we have bought products that have been used. If you want to buy something from here you should open it first before purchasing. 

Danielle Japenga 

on Facebook

7 years ago

Bob in electrical is what customer service is about!