Lowe's Home Improvement

Rusty Turner 

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3 years ago

Horrible customer service. We had bought a 3 piece shower kit and had it loaded on 2 different carts and a few other smaller items totaling roughly $1000. As we were leaving I was stopped and asked did I pay for my items as we headed out and went through a self checkout line. There were no registers open with an employee. I felt humiliated. I do NOT recommend Lowes in Simpsonville that's anyone. Rate as a ZERO 

Kandace Novak 

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3 years ago

I came in looking for a specialty item that the website had listed as only one in the store so needless to say, it was like looking for a needle in a haystack. One of the employees, Chris did not stop helping me until the item was actually found which could have been in a multitude of places. He went above and beyond to make sure I found the item. Great guy! 

Lauren Delph 

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3 years ago

I ordered a gazebo. It was in the store on March 1st. We were told that it was supposed to be delivered on March 3rd between 8 and 11. My husband took a whole day off of work and it still has not shown up at 6:01 pm. We called and kept getting hung up on and the M.O.D Shawn said that he was going to call and find out the status of it. We have still not received a phone call back and that was two hours ago. This is the second time trying to order something this lowes and the o… See more 

Kelley Banks 

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5 years ago

This store needs an entire staff overhaul starting with management. Worse Lowe's we've ever experienced. None of the employees have a clue, including the managers. Also you can't get anyone on the phone. I've tried to call them for 2 weeks, even entering different departments and nobody ever answers the phones. Contacting corporate. 

Casey Porter 

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5 years ago

My washer was replaced through a buyout. After waiting a month, I finally got the new one delivered. The guy hooked it up wrong so it's totally inoperable. Also, on my order he was suppose to haul off the old washer but refused. Instead he threw it down in the middle of my yard and left it. He was very unprofessional. I've called many times, each time was told I would receive a call back from the store manager by the end of the day but still haven't heard anything. 

Mark Holsclaw 

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5 years ago

loaded and unloaded seven sheets of 5/8 of an inch thick subfloor inside the store and inside my truck by myself, employees there saw me but never offered to help 

Doug Miller 

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5 years ago

placed order online, after 5 hrs. contacted them and was told they are closed good bye. worst customer experience. 

Beth Gregory 

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5 years ago

Simpsonville Lowe's has the worst customer service. The girl with the boot on her leg was rude and hung up on me, and "Morgan" couldn't have been less interested in doing her job if she had to be. They advertise stay in your car online pickup, but then once you get there, they never answer the phone, and hang up on you if they do answer. The Lowe's on Woodruff Rd is much more efficient and friendly. I would recommend avoiding the Simpsonville Lowe's like the plague.